Natalie Brooks
Stratford,Connecticut
Summary
Dynamic and reliable professional with a strong background in the customer service industry. Proven ability to multitask, work under pressure and maintain a clean, organized environment. Known for exceptional interpersonal skills and judgment, ensuring client satisfaction and a positive atmosphere.
Overview
6
6
years of professional experience
Work History
Bartender/Waitress
Outriggers Restaurant
Stratford, CT
05.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Hair Salon Assistant
Jv Hair Design
Stratford, CT
09.2022 - 06.2023
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
Education
Gateway Community College
New Haven, CTRadiography
Sacred Heart University
Fairfield, CTCertificate - Hairdressing
Tigi Hairdressing Academy
Newtown, CT09.2022
Skills
- Multitasking ability
- Customer service excellence
- Reliability and dependability
- Positive demeanor
- Engaging personality traits
- Courteous interactions
- Sound judgment
- Patience and tolerance
Timeline
Hair Salon Assistant
Jv Hair Design
09.2022 - 06.2023
Bartender/Waitress
Outriggers Restaurant
05.2019 - Current
Gateway Community College
Radiography
Sacred Heart University
Certificate - Hairdressing
Tigi Hairdressing Academy