Kathleen Firpi
General Manager
Carlisle,PA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Overview
12
12
years of professional experience
Work History
Fuel Station Manager
Petro Travel Centers of America
08.2023 - Current
- Adhered to budgetary limits, reviewed expenditures and prepared financial reports.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory.
- Improved [Type] development process by mentoring and onboarding more than [Number] employees.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored progress by establishing plans, budgets and measuring results.
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
- Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
- Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
General Store / Fuel Manager
EG America
10.2018 - 07.2023
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Delegated daily tasks to team members to optimize group productivity.
- Enhanced sales by implementing merchandising and promotional improvements.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Supported sales management initiatives to optimize business development.
General Manager
Kfc/Long John Silver
10.2012 - 10.2018
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Assisted negotiation with vendors and suppliers to reduce overall costs.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Education
College - Surgical Technology
Star Career Academy
Philadelphia, PA09.2010
Diploma - Medical Records
Mastbaum Voc Tech
Philadelphia, PA06.1991
Skills
- Recruiting and hiring
- Purchasing and planning
- Cost analysis and savings
- Compensation/benefits administration
- Financial administration
- Customer retention
- Sound judgment
- Cross-functional team management
- Schedule management
- Performance improvements
- Employee development
- Profit and loss accountability
- Supervision and training
- Communication
- Basic math
- Reliable and trustworthy
- Project planning
Timeline
Fuel Station Manager
Petro Travel Centers of America
08.2023 - Current
General Store / Fuel Manager
EG America
10.2018 - 07.2023
General Manager
Kfc/Long John Silver
10.2012 - 10.2018
College - Surgical Technology
Star Career Academy
Diploma - Medical Records
Mastbaum Voc Tech
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