Kathleen Fisher
Gloversville,NY
Summary
Dynamic and empathetic professional with a proven track record at HFM Boces, enhancing student engagement through special needs support and innovative materials management. Excelled in creating positive environments and boosting satisfaction scores by effectively addressing guest concerns at Cumberland Farms. Skilled in team training and conflict resolution, demonstrating patience and strong problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Teacher's Aide
HFM Boces
02.2022 - 10.2024
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported classroom activities, tutoring, and reviewing work.
- Supported student physical, mental, and social development using classroom games and activities.
Teacher's Aide
HFM Boces
02.2022 - 10.2024
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Guest Service Associate
Cumberland Farms
01.2022 - 10.2024
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
Overnight Package Handler
Amazon
10.2021 - 01.2022
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Maintained clean, orderly work environment free of hazards.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Overnight Stock Associate
Walmart
09.2020 - 10.2021
- Ensured timely product availability for customers by efficiently unloading and stocking merchandise.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves to match planogram images and instructions.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Assistant Manager Trainee
Stewart's Shops
05.2019 - 08.2020
- Provided excellent customer service through active listening, problem-solving, and effective communication skills.
- Ensured accurate record-keeping through detailed documentation of sales transactions, inventory counts, and employee timecards.
- Managed opening and closing procedures.
- Contributed to budget planning and expense tracking for operational efficiency improvements.
- Maintained high standards of cleanliness throughout the store, creating a welcoming environment for customers.
- Assisted in developing training materials, improving onboarding efficiency for new hires.
- Participated in ongoing professional development opportunities to enhance managerial skills continually.
- Enhanced customer satisfaction by addressing concerns promptly and ensuring a positive experience.
- Managed staff schedules to ensure proper coverage during peak hours while minimizing labor costs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Homemaker
Self
10.2008 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
None - Inclusive Elementary Education And Program Administrations
Cazenovia College
Cazenovia, NYNYS Regents Diploma - Education
Shenendehowa Central High School
Clifton Park, NY06.2000
Skills
- Patience and empathy
- Special needs student assistance
- Materials management
- Positive reinforcement
Timeline
Teacher's Aide
HFM Boces
02.2022 - 10.2024
Teacher's Aide
HFM Boces
02.2022 - 10.2024
Guest Service Associate
Cumberland Farms
01.2022 - 10.2024
Overnight Package Handler
Amazon
10.2021 - 01.2022
Overnight Stock Associate
Walmart
09.2020 - 10.2021
Assistant Manager Trainee
Stewart's Shops
05.2019 - 08.2020
Homemaker
Self
10.2008 - 05.2019
None - Inclusive Elementary Education And Program Administrations
Cazenovia College
NYS Regents Diploma - Education
Shenendehowa Central High School
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