Award-winning telephonic triage RN with proven success coordinating care for diverse patient populations. Strong clinical judgement built on extensive bedside nursing experience, with excellent interpersonal skills, proficiency in SchmittThompson and Briggs protocols, and deep commitment to providing highest level of service for patients through attentive, individualized care.
Conducted telephonic triage to assess patient needs Coordinated remote care to enhance patient access Reviewed and audited charts for accuracy Applied Schmitt-Thompson protocols for clinical decision-making Utilized Julia Briggs protocols to support patient care Exercised clinical judgment in patient assessments Provided ER diversion guidance to optimize resource use Facilitated resource referrals for patient support Managed medical records to ensure compliance Engaged in therapeutic communication to build patient rapport Delivered patient education and advocacy to empower individuals Operated systems including Alta, Genesis, and Cerner Proficient in Microsoft Office applications Maintained HIPAA compliance in all patient interactions
Certified Pediatric Nurse