Kathleen Garcia
Hobart,IN
Summary
Dynamic Branch Operations Manager at JP Morgan Chase with a proven track record in compliance and operational audits. Skilled in relationship building and problem-solving, I enhance customer satisfaction while optimizing financial controls. Recognized for driving improvements and maintaining high standards of service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Branch Operations Manager
JP Morgan Chase
Merrillville, Indiana
06.2024 - Current
- Completed regular checks on bank compliance with established policies and government regulations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Performed routine audits of branch operations to identify areas for improvement.
Professional Photographer
Self Employed Services
Hobart, IN
08.2017 - Current
- Explained price and package details to customers.
- Planned and obtained original shots using innovative thinking and new techniques.
- Transferred photographs to computers for editing, archiving and electronic transmission.
- Determined project goals, locations and equipment needs by studying assignments and consulting with clients or advertising staff.
Associate Banker - ME
JP Morgan Chase
Hobart, IN
04.2021 - 06.2024
- Assisted customers by answering banking questions and recommending solutions.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Advised customers on bank products, services and financial planning options.
- Maintained optimal financial controls by securing funds and making accurate transactions.
Studio Photographer
Portrait Innovations
Hobart, IN
03.2014 - 01.2017
- Worked with design team to align photography with project specifications.
- Scouted locations and curated props for photography shoots.
- Automated office operations to manage client correspondence and record tracking and data communications.
- Strengthened membership loyalty, executing flawless customer service and account management.
Education
GED -
Penn High School
Mishawaka, INSome College (No Degree) - Dental Assisting
Everest College
Merrillville, INIndiana Public Notary
IN.Gov
Skills
- Relationship Building
- Verbal and Written Communication
- Discrepancy Resolution
- Honest and Dependable
- Customer Service-Oriented
- Task Prioritization
- Problem Solving
- Information Processing
Timeline
Branch Operations Manager
JP Morgan Chase
06.2024 - Current
Associate Banker - ME
JP Morgan Chase
04.2021 - 06.2024
Professional Photographer
Self Employed Services
08.2017 - Current
Studio Photographer
Portrait Innovations
03.2014 - 01.2017
GED -
Penn High School
Some College (No Degree) - Dental Assisting
Everest College
Indiana Public Notary
IN.Gov
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