KATHLEEN GENOVESE
Orange,CT
Summary
Customer-service professional with extensive experience managing high-volume scheduling, coordinating time-sensitive appointments, and delivering exceptional client support in fast-paced environments. Proven ability to handle inbound inquiries, resolve conflicts, and ensure seamless experiences for diverse clients. Eager to apply strong organizational skills, attention to detail, and communication expertise.
Overview
17
17
years of professional experience
Work History
Special Education Paraprofessional
Town of Orange
Orange, CT
08.2018 - Current
- Delivered personalized one-on-one support to students with diverse needs, building trust and adapting quickly to individual requirements.
- Collaborated with multidisciplinary teams to develop and implement effective support strategies, demonstrating strong communication and problem-solving abilities.
- Managed daily transitions and classroom activities under tight timelines, honing multitasking and attention-to-detail skills.
Receptionist
Casio and Company
Guilford, CT
08.2009 - 02.2017
- Managed front-desk operations and provided outstanding customer service to a high volume of clients daily, creating positive first impressions and building lasting relationships.
- Coordinated and confirmed appointments while handling scheduling conflicts and time-sensitive requests, ensuring smooth operations in a fast-paced environment.
- Fielded high-volume inbound calls, accurately directed inquiries, and resolved client needs professionally.
- Performed accurate data entry into multiple computer systems and maintained detailed records, supporting efficient operations and high client satisfaction.
- Greeted visitors and provided proactive assistance, demonstrating the warm, knowledgeable service style valued in the industry.
- Updated and recorded customer or client information to maintain accounts.
Education
Business Administration
Gateway Community College
New Haven, CTSkills
- Client Consultation & Relationship Management
- Appointment & Scheduling
- High-Volume Customer Service
- Conflict Resolution & Problem-Solving
- Multitasking in Fast-Paced Settings
- Professional Communication
- Time Management & Organization
- Data Entry & CRM Systems
- Team Collaboration
- Adaptability & Client-Focused Support
Timeline
Special Education Paraprofessional
Town of Orange
08.2018 - Current
Receptionist
Casio and Company
08.2009 - 02.2017
Business Administration
Gateway Community College