KATHLEEN GILL
Clifton Park,NY
Summary
A self-directed, performance driven Business Professional with over 15 years of experience in business operations, customer relationships, and superior communication. A proven successful track record of ensuring accuracy, supervising teams, and managing critical issues to improve efficiency. Always meets both customer and organizational goals. Responds rapidly to fast changing priorities with exceptional communication skills, while fostering relationships by working collaboratively with employees, management and customers. Adheres to the highest standard of integrity, understands complicated customer needs, and maintains focus and vision for the future of the organization.
Overview
30
30
years of professional experience
Work History
Retail Outfitter Cashier
Basspro Shop
Clifton Park, New York
07.2025 - Current
- Processed sales transactions accurately at the cash register.
- Collaborated with team members to enhance customer service experiences.
- Ensured cleanliness and safety standards in the store environment.
- Maintained product displays and organized merchandise on the sales floor.
- Resolved any customer complaints in a professional manner.
- Processed payments from customers using cash registers or point of sale systems.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Greeted customers promptly to engage and assist with apparel needs.
- Processed sales for customers and encouraged additional purchases with excellent cross-selling abilities.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Handled cash, credit, and gift card transactions accurately.
- Collaborated with team members during busy shopping periods.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained current knowledge of store promotions to highlight sales to customers.
Cage Cashier
Rivers Casino and Resort
Schenectady, NY
01.2017 - 01.2021
- As a cage cashier, I handled financial transactions including exchanging cash for slot tickets, chips, cash advances, cashing checks, cashless wagering, front money, RSI online betting, and cigarette sales.
- I was required to classify, records, and verify cash and coins according to specific policies and procedures and guest service standards.
- I processed table fills and credits and/or ticket redemption machine fills/credits and jackpots as needed.
- I greeted each guest with a pleasant hello, a smile, and a good luck when finished.
- At the end of each work shift I was required to balance and reconcile my transactions with great efficiency and accuracy.
- I complied with all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 cash transactions, Suspicious Activity Reporting, and customer identification requirements.
- I assisted with the cleanliness of the casino property Front and Heart of House.
Senior Radio Dispatcher
NYS Thruway Authority
Albany, NY
01.1996 - 01.2010
- Recognized for leadership, productivity, and dedicated work ethic handling the day-to-day operations often under stressful conditions and duly promoted from Radio Dispatcher to Senior Radio Dispatcher.
- Displayed multifaceted organizational and workflow skills combining supervisory responsibilities in conjunction with radio dispatcher to fulfill needs of both positions.
- Acknowledged for excellent communication skills in the development of staff by providing the necessary tools and support including orientation, training, and counseling ensuring successful team performance.
- Diligently fulfilled supervisory administrative tasks such as maintaining logs, systematic filing, faxing, copying, email correspondence, and documenting phone logs.
- Proactively supervised dispatchers, documenting employee leave time and usage, and summarize daily activity into an organized spreadsheet.
- Utilized ingenuity and judgment to strengthen organizational efficiency and resolve problems encountered with first-rate communication skills, tact, and diplomacy.
- Demonstrated organizational and multitasking skills monitoring, dispatching and controlling two-way radio traffic providing interconnections between the various communication systems used on the Thruway and Canals.
- Efficiently dispatched emergency and non-emergency calls in a timely manner with ability to make accurate moment-to-moment decisions under stressful situations.
Education
High School Diploma -
Guilderland High School
Guilderland, NY06-1977
Skills
- Relationship Building
- Superior Customer Relations
- Service
- Management
- Critical Thinking
- Methodical Attention To Detail
- Accuracy
- Multitasking
- Organization
- Correspondence
- Documentation
- Meeting Deadlines
- Sales transactions
- Cash handling
- Customer engagement
- Point of sale systems
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Cash drawer management
- Reliability
- Building customer loyalty
- Checkout processing
- Operate cash registers
- Engaging with diverse customers
- Professionalism
- Friendly and helpful
- Telephone etiquette
Timeline
Retail Outfitter Cashier
Basspro Shop
07.2025 - Current
Cage Cashier
Rivers Casino and Resort
01.2017 - 01.2021
Senior Radio Dispatcher
NYS Thruway Authority
01.1996 - 01.2010
High School Diploma -
Guilderland High School