KATHLEEN GLEASON
Worcester,MA
Summary
Correctional Program Officer offering 23-years history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in working with incarcerated individuals releasing to communities, working with outside agencies to obtain services and job opportunities to reduce recidivism. Focused Correctional Officer offering 23-year history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches. Proven success enforcing facility policies and reducing inmate altercations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Correctional Program Officer
MASS Department of Correction
07.2009 - Current
- Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers
- Coordinated activities with other treatment units, volunteers and community service providers.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Assisted in intake and release of inmates.
- Built relationships with defendants and offenders, assessing living conditions and case background information
- Maintained organized offender records and documentation in compliance with department and legal standards
- Delivered accurate verbal and written reports to company personnel
- Noted and followed up on any unusual behavior.
Administrative Assistant
UMass Correctional Health
09.2001 - 12.2009
- Direct day-to-day administrative and operational functions for 33-bed facility, providing guidance and over- seeing payroll, training, and monitoring credentials of 75 employees across more than three departments
- Produced monthly financial reports: Income statements, balance sheets, cash flow statements
- Ordered all pharmacy supplies and kept check on inventory levels
- Scheduled outside medical appointments for the inmate population following UMass Correctional policy as well as the security policies of the Department of Correction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Created and maintained databases to track and record customer data
- Managed filing system, entered data and completed other clerical tasks
- Assisted coworkers and staff members with special tasks on daily basis
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Re-entry Counselor
Spectrum Health
01.2000 - 12.2001
- Developed individual treatment goals based on history and diagnosis
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
- Completed required documentation in timely manner
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Maintained confidentiality of records relating to clients' treatment
- Guided clients in developing skills and strategies for dealing with problems
- Offered guidance and advice to help cultivate self-esteem and community involvement
- Engaged clients in conversation to determine feelings and apprehensions
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations
- Designed safe and supportive environment for clients to discuss issues
Education
Bachelor of Arts - Sociology
Worcester State University
Worcester, MAAssociate of Arts - Early Childhood Education
Quinsigamond Community College
Worcester, MA1999
Skills
- Program Management
- Correctional facility counseling
- 12-Steps Program Familiarity
- Rehabilitation Support
- Community Service Programs
- Interviewing Expertise
- Outreach Programming
- Maintain Case Files
- Volunteer program development
- Weapons training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Correctional Program Officer
MASS Department of Correction
07.2009 - Current
Administrative Assistant
UMass Correctional Health
09.2001 - 12.2009
Re-entry Counselor
Spectrum Health
01.2000 - 12.2001
Bachelor of Arts - Sociology
Worcester State University
Associate of Arts - Early Childhood Education
Quinsigamond Community College
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