Kathleen Gobora
Medina
Summary
Accomplished Floral Designer with a proven track record at House of Flowers and Boutique, adept in creating unique floral arrangements and enhancing customer relationships. Skilled in both design techniques and client service, consistently increased repeat business through exceptional service and product quality. Expert in inventory management and trend adaptation, ensuring high satisfaction and efficiency.
Looking to transition from creative, fast-paced environment where skills in design and client interaction were developed. Gained expertise in visual aesthetics and handling client requests with precision and care. Interested in leveraging these transferrable skills to contribute effectively in new field.
Qualified Desired Position with refined eye for design and history of creating captivating floral arrangements that elevate events and spaces. Adept at understanding client needs and translating visions into beautiful, personalized displays. Demonstrated creativity and attention to detail in managing floral inventories and ensuring freshness and quality of flowers.
Overview
31
31
years of professional experience
Work History
Floral Designer
House of Flowers and Boutique
11.2022 - 10.2023
- Developed distinct and visually attractive floral arrangements catering to specific needs.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
Assistant Manager-Floral Designer
The Flower Gallery
04.1993 - 09.2022
- Oversaw daily operations to achieve performance, quality, and service goals.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Education
Business
John Adams
Cleveland, Ohio06.1968
Skills
- Proficient in Floral Design Techniques
- Customer Service in Floral Retail
- Client Relationship Building
- Order Fulfillment Expertise
- Customer Service in Floral Retail
Timeline
Floral Designer
House of Flowers and Boutique
11.2022 - 10.2023
Assistant Manager-Floral Designer
The Flower Gallery
04.1993 - 09.2022
Business
John Adams
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