Kathleen Goss
Fitchburg
Summary
Dynamic professional with extensive experience in staff management, quality assurance, and customer satisfaction. Proven ability to foster engaging environments and build strong relationships that enhance team collaboration and drive operational success.
Overview
33
33
years of professional experience
3
3
Certifications
Work History
Special Education Teacher
City of Fitchburg
Fitchburg
10.2022 - Current
- Designed individualized lesson plans for diverse learning needs.
- Participated in professional development workshops to improve teaching skills.
- Established positive relationships with students and their families.
Head Bartender
Oak Hill Country Club
Fitchburg
08.2021 - 10.2024
- Trained and mentored junior bartenders on beverage preparation techniques.
- Developed seasonal cocktail menus to enhance guest experience and engagement.
- Maintained inventory levels, ordering supplies as needed for smooth operations.
Restaurant Manager
Southwest Freshness Inc
Leominster
08.1992 - 05.2019
- Managed daily restaurant operations including staff scheduling and inventory control.
- Trained and supervised staff to ensure high service standards and customer satisfaction.
- Conducted regular staff meetings to communicate updates and reinforce team goals.
- Oversaw cash handling procedures and maintained accurate financial records.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Bachelor of Science -
Fitchburg State University
Fitchburg, MA01-2013
Skills
- Staff management and employee retention
- Inventory management
- Quality assurance
- Bar operations
- Menu design
- Full-service restaurant expertise
- Point of sale (POS) systems
Certification
MA Teaching License: Moderate Disabilities 5-12
Timeline
Special Education Teacher
City of Fitchburg
10.2022 - Current
Head Bartender
Oak Hill Country Club
08.2021 - 10.2024
Restaurant Manager
Southwest Freshness Inc
08.1992 - 05.2019
Bachelor of Science -
Fitchburg State University