Kathleen Grum
Philadelphia,PA
Summary
Conference officer II with a strong work ethic looking to expand my knowledge of the support system in Pennsylvania. Strong communicator who enjoys both interacting with clients as well as training new conference officers in case processing.
Overview
26
26
years of professional experience
Work History
Conference Officer II
Philadelphia Family Court
Philadelphia, PA
04.2017 - Current
- Manages an assigned caseload, performing duties including establishment, modification, and enforcement of court orders for child support.
- Utilizes the PACSES computer program and various locate tools to collect information on parties to support cases to facilitate the establishment of service and resolution of paternity in accordance with state rules and county practices .
- Conducts and oversees a daily caseload of scheduled conferences with clients and/or attorneys in addition to handling walk-in clients, processing incoming mail, and fielding telephone inquiries from clients and outside agencies.
- Reviews court orders and case histories, while keeping detailed notes on all client contact and ongoing case actions.
- Assists in the training of all newly hired conference officer trainees in case processing and conferencing.
Store Manager
CVS Pharmacy
Philadelphia, PA
06.1996 - 04.2017
- Promoted through the company from cashier up to store manager
- Interviewed job candidates and made staffing decisions
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Reported to the district manager regarding all store and staff issues
- Trained and developed new associates on POS system and key sales tactics
- Managed staff in pharmacy and front store in numerous locations in the Philadelphia area.
Education
Bachelor of Arts - Communications and Criminal Justice
Temple University
Philadelphia, PA2008
High School Diploma -
Saint Basil Academy
Fox Chase Manor, PA06.1998
Skills
- Excellent people skills
- Goal oriented
- Detail oriented
- Strategic Thinker
- Exceptional Communicator
- Strong Work Ethic
Timeline
Conference Officer II
Philadelphia Family Court
04.2017 - Current
Store Manager
CVS Pharmacy
06.1996 - 04.2017
Bachelor of Arts - Communications and Criminal Justice
Temple University
High School Diploma -
Saint Basil Academy
Similar Profiles
Laurie JordanLaurie Jordan
Behavior Health Specialist at Philadelphia Family CourtBehavior Health Specialist at Philadelphia Family Court
Isis LewisIsis Lewis
Legal Clerk at Philadelphia Family Court HouseLegal Clerk at Philadelphia Family Court House
MICHAEL MORRISMICHAEL MORRIS
Legal Intern to the Honorable Judge John R. Padova Jr. at Philadelphia County Court of Common PleasLegal Intern to the Honorable Judge John R. Padova Jr. at Philadelphia County Court of Common Pleas
RONALD D. JOHNSONRONALD D. JOHNSON
Line Cook/Grill Cook at Manny’s ChophouseLine Cook/Grill Cook at Manny’s Chophouse
Galina FreedGalina Freed
Certified Pharmacy Technician at Rite-Aid PharmacyCertified Pharmacy Technician at Rite-Aid Pharmacy