Kathleen Power
Kettering
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
15
15
years of professional experience
Work History
Call Center Representative
AEG Vision
09.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to manage customer interactions.
- Supported management in achieving team goals through consistent performance and proactive problem-solving initiatives.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to improve response times and enhance overall customer satisfaction.
Licensed Optician
Vision Makers
08.2019 - 09.2023
- Provided exceptional customer service by addressing eyewear needs and concerns effectively.
- Assisted in fitting and dispensing eyewear, ensuring optimal comfort and functionality for clients.
- Conducted precision measurements for lenses and frames to guarantee accurate prescriptions.
- Maintained inventory of eyewear products, ensuring availability of popular styles and brands.
- Collaborated with optometrists to facilitate seamless patient care and follow-up services.
- Trained new staff on product knowledge, customer service standards, and operational procedures.
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
- Maintained accurate financial records by diligently processing payments, issuing receipts, and balancing daily transactions.
Restaurant Manager
Tropical Smoothie Cafe
06.2011 - 08.2019
- Streamlined daily operations, enhancing service efficiency and guest satisfaction.
- Developed and implemented training programs for staff, improving performance and retention.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Coordinated scheduling to ensure adequate staffing during peak hours, improving service flow.
- Enforced health and safety regulations, maintaining compliance and ensuring employee welfare.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
High School Diploma -
Beavercreek High School
Beavercreek, OHSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center operations
- Customer communications
- Appointment scheduling
- Payment processing
- Fluent in American Sign Language
- Proficient in Microsoft Suite
- Multi-line phone talent
- Document and records management
Timeline
Call Center Representative
AEG Vision
09.2023 - Current
Licensed Optician
Vision Makers
08.2019 - 09.2023
Restaurant Manager
Tropical Smoothie Cafe
06.2011 - 08.2019
High School Diploma -
Beavercreek High School