Marques Jenkins
Columbia,SC
Summary
Dynamic Clinic Manager at AEG Vision with a proven track record in enhancing patient care quality and operational efficiency. Skilled in HIPAA compliance and one-on-one patient training. I foster high-performing teams and drive positive patient experiences. I manage with a strong emphasis on team collaboration and achieving results. Successfully implemented policies that improved service, ensuring satisfaction and loyalty among patients and team members alike.
Overview
13
13
years of professional experience
Work History
Clinic Manager
AEG Vision
05.2021 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals, both boosting patient and team member morale.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Coordinated with healthcare professionals to ensure high-quality patient care and services.
- Collaborated with store manager to maintain daily operations.
General Manager
Salsarita's Fresh Cantina
01.2015 - 01.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Shift Lead Manager
Zoe's Kitchen Inc.
02.2013 - 01.2015
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service situations.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Education
No Degree - Computer Science
ITT Technical Institute
ColumbiaHigh School Diploma -
Dutch Fork High School
Irmo, SCSkills
- Administrative leadership
- HIPAA compliance
- Employee training
- Clinical management
- Scheduling appointments
- Patient care coordination
- Records management
- Vendor relations
- Staff management
- Training and mentoring
- Inventory and restocking
Timeline
Clinic Manager
AEG Vision
05.2021 - Current
General Manager
Salsarita's Fresh Cantina
01.2015 - 01.2021
Shift Lead Manager
Zoe's Kitchen Inc.
02.2013 - 01.2015
No Degree - Computer Science
ITT Technical Institute
High School Diploma -
Dutch Fork High School
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