KATHLEEN HANCOCK
Lehi,UT
Summary
Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.
Listened to daily sales audits to ensure there are no compliant issues on phone calls.
Cold called potential clients on a daily basis to introduce company.
Overview
32
32
years of professional experience
Work History
Billing Specialist and Sales Audits
Dentalqore
09.2011 - 06.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Homemaker
Hancock Residence
01.1992 - 08.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science -
Stevens Henagar College
06.2010
High School Diploma -
Valley High School
05.1985
Skills
- Accounts Receivable Management
- Invoice Processing
- Customer Support Proficiency
- Debt Recovery Management
- Efficient Time Allocation
- HIPAA Compliance Specialist
- Personal Care Assistant
Timeline
Billing Specialist and Sales Audits
Dentalqore
09.2011 - 06.2024
Homemaker
Hancock Residence
01.1992 - 08.2011
High School Diploma -
Valley High School
Associate of Science -
Stevens Henagar College
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