Kathleen Harrison
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
Receptionist/Medical Precert Specialist
Wilmington Otolaryngology Associates
Wilmington, DE
04.1998 - 02.2019
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced office productivity by handling high volume of callers per day.
- Helped patients complete necessary medical forms and documentation.
- Precertified diagnostic testing and out patient surgeries.
- Obtained all prescribed diagnostic testing.
Outpatient Registration Clerk/Receptionist
St Francis Hospital
Wilmington, DE
03.1988 - 03.1998
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Scheduled outpatient surgeries.
- Insurance verification and prior authorization.
Education
High School Diploma -
Wilmington High School
Lancaster Ave, Wilmington De.06.1973
Skills
- Effective communication skills
- Appointment Scheduling
- Customer Service
- Flexible & Adaptable
Timeline
Receptionist/Medical Precert Specialist
Wilmington Otolaryngology Associates
04.1998 - 02.2019
Outpatient Registration Clerk/Receptionist
St Francis Hospital
03.1988 - 03.1998
High School Diploma -
Wilmington High School
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