Enthusiastic, detail-oriented individual seeking this position with this awesome company. easy to train, team oriented, great problem solver who readily adapts to change and works independently, motivated, tactful at all levels. Very accustomed to handling sensitive confidential records and can meet deadlines without compromising quality.
Overview
14
14
years of professional experience
Work History
Precert Coordinator, Insurance Verification Specialist, Medical Secretary, New Patient Coordinator, Switchboard Operato
The Center for Cancer & Blood Disorders
07.2015 - Current
Review plan information and answer question regarding insurance options.
Maintain and keep compliance, patient responsibility and rights, HIPAA
Obtain prior authorization for radiology imaging and chemo drugs, initiate appeals for denied authorizations, prioritize incoming authorization requests, verify insurance and obtain Insurance Referrals, schedule new patients and obtain all necessary records, respond to clinic questions regarding payer medical policy guidelines, perform front desk duties.
Handled inbound and resolved inbound patient inquiries, escalating only when necessary.
Place outbound calls to customers in our Support Insurance and/or Prescription Drug Plans Educate patients on plans and process.
Medical Secretary, Switchboard Operator
MCNT/USMD
09.2012 - 07.2015
Precert for certain birth controls, check-in and check-out patients, make referrals and orders for other doctors, radiology centers, and hospitals, answer telephone calls, post charges and collect copays, verify insurance, primary and secondary
Medical Secretary, Switchboard Operator
Delta Medical
04.2010 - 09.2012
Front desk duties, greeting and interacting with patients and relatives, handling voicemails, transferring important calls to the nurse, assisting in billing, faxing and scanning items, generating daily payments, scheduling patients
Education
2008 Graduate Diploma -
North Crowley High School
Fort Worth, TX
06.2008
Associates of Arts -
TCC
Fort Worth, TX
03.2024
Skills
Proficient in Medical Terminology
Expertise in Coverage Determination
Effective Conflict Resolution
Adaptive and Positive Mindset
Proficient use of CPT and ICD-10 codes
Sufficient in MS Suite Programs
Data Entry
Type 40 WPM
Knowledge of NexGen, Aria, Citrix, Epic, Docuportal, OncoEMR
Awesome Patient Service skills
Great Oral Communication
Multi-task
Ability to train others
Timeline
Precert Coordinator, Insurance Verification Specialist, Medical Secretary, New Patient Coordinator, Switchboard Operato
The Center for Cancer & Blood Disorders
07.2015 - Current
Medical Secretary, Switchboard Operator
MCNT/USMD
09.2012 - 07.2015
Medical Secretary, Switchboard Operator
Delta Medical
04.2010 - 09.2012
2008 Graduate Diploma -
North Crowley High School
Associates of Arts -
TCC
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