Chelbie Epps
Crowley,TX
Summary
Enthusiastic, detail-oriented individual seeking this position with this awesome company. easy to train, team oriented, great problem solver who readily adapts to change and works independently, motivated, tactful at all levels. Very accustomed to handling sensitive confidential records and can meet deadlines without compromising quality.
Overview
14
14
years of professional experience
Work History
Precert Coordinator, Insurance Verification Specialist, Medical Secretary, New Patient Coordinator, Switchboard Operato
The Center for Cancer & Blood Disorders
2015.07 - Current
- Review plan information and answer question regarding insurance options.
- Maintain and keep compliance, patient responsibility and rights, HIPAA
- Obtain prior authorization for radiology imaging and chemo drugs, initiate appeals for denied authorizations, prioritize incoming authorization requests, verify insurance and obtain Insurance Referrals, schedule new patients and obtain all necessary records, respond to clinic questions regarding payer medical policy guidelines, perform front desk duties.
- Handled inbound and resolved inbound patient inquiries, escalating only when necessary.
- Place outbound calls to customers in our Support Insurance and/or Prescription Drug Plans Educate patients on plans and process.
Medical Secretary, Switchboard Operator
MCNT/USMD
2012.09 - 2015.07
- Precert for certain birth controls, check-in and check-out patients, make referrals and orders for other doctors, radiology centers, and hospitals, answer telephone calls, post charges and collect copays, verify insurance, primary and secondary
Medical Secretary, Switchboard Operator
Delta Medical
2010.04 - 2012.09
- Front desk duties, greeting and interacting with patients and relatives, handling voicemails, transferring important calls to the nurse, assisting in billing, faxing and scanning items, generating daily payments, scheduling patients
Education
2008 Graduate Diploma -
North Crowley High School
Fort Worth, TX06.2008
Associates of Arts -
TCC
Fort Worth, TX03.2024
Skills
- Proficient in Medical Terminology
- Expertise in Coverage Determination
- Effective Conflict Resolution
- Adaptive and Positive Mindset
- Proficient use of CPT and ICD-10 codes
- Sufficient in MS Suite Programs
- Data Entry
- Type 40+ WPM
- Knowledge of NexGen, Aria, Citrix, Epic, Docuportal, OncoEMR
- Awesome Patient Service skills.
- Great Oral Communication
- Multi-task
- Ability to train others
Timeline
Precert Coordinator, Insurance Verification Specialist, Medical Secretary, New Patient Coordinator, Switchboard Operato
The Center for Cancer & Blood Disorders
2015.07 - Current
Medical Secretary, Switchboard Operator
MCNT/USMD
2012.09 - 2015.07
Medical Secretary, Switchboard Operator
Delta Medical
2010.04 - 2012.09
2008 Graduate Diploma -
North Crowley High School
Associates of Arts -
TCC
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