Vincent McCatty
West Palm Beach
Summary
Experienced Administrative Coordinator/Customer Service Specialist with 10 years in healthcare support roles. Expertise in patient access, front office operations, insurance verification, and specimen processing. Skilled in utilizing various EHR and EMR systems, including Athena, E-clinical works, and Epic. Known for effective communication and organizational skills, thriving in fast-paced environments to enhance patient experiences and service delivery.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Patient Intake Coordinator/Insurance Verification Specialist
Psychiatry of the Palm Beaches
Jupiter
06.2025 - 06.2026
- Conducted patient intake and initial assessments.
- Collected patient demographic and medical information.
- Gathered and verified patient demographic and medical information to ensure accurate record-keeping.
- Scheduled appointments and managed provider calendars.
- Clarified office procedures and services to patients, enhancing their understanding and experience.
- Maintained accurate patient records within EMR systems.
- Updated and organized patient records within EMR systems to support efficient care delivery.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Compiled and coded patient information or data in appropriate computer system.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Coordinated patient admissions to ensure smooth hospital entry.
- Managed patient intake processes and ensured accurate documentation.
- Coordinated appointments and maintained scheduling for multiple clinicians.
- Communicated effectively with patients to explain procedures and policies.
- Verified patient insurance eligibility to facilitate appointment scheduling. and collected co-payments as required.
- Collaborated with clinical staff to streamline intake workflows and improve efficiency.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
Specimen Accessioner (Contract/Temporary)
Palm Beach Pathology
West Palm Beach
08.2025 - 04.2026
- Received, labeled, and processed laboratory specimens, ensuring accuracy for reliable test results.
- Verified patient demographics and specimen information to maintain data integrity and support accurate diagnostics.
- Logged specimens into laboratory information systems to facilitate tracking and enhance workflow efficiency.
- Prepared specimens for laboratory testing.
- Maintained quality assurance standards within a high-volume pathology laboratory.
- Performed accurate data entry while maintaining HIPAA compliance.
Patient Care Coordinator
Palm Beach Accountable Care Organization
Palm Springs
05.2024 - 06.2025
- Acted as the communication liaison between healthcare providers nationwide.
- Scheduled patient appointments and coordinated follow-up care to ensure continuity of treatment.
- Managed pre-operative authorization requests to ensure timely patient procedures.
- Updated patient demographic and medical records.
- Maintained accurate documentation using multiple EMR platforms.
- Provided patient service and professional telephone support, enhancing patient satisfaction and trust.
- Acted as communication liaison between healthcare providers nationwide, facilitating collaboration and information exchange.
Patient Access Specialist
Jupiter Medical Center
Jupiter
01.2021 - 04.2024
- Registered patients by collecting and verifying demographic, insurance, and medical information to ensure accurate records.
- Collected patient financial responsibility and processed payments.
- Collected and processed patient financial responsibility, ensuring timely payment and clear communication regarding costs.
- Facilitated communication between patients, physicians, and hospital departments.
- Secured all documentation necessary for patient registration.
- Maintained compliance with HIPAA and hospital policies.
- Facilitated access to healthcare services by providing exceptional customer service and resolving patient inquiries.
Customer Relations Specialist
TBC Corporation
Juno Beach
01.2018 - 12.2020
- Managed customer accounts, ensuring accurate client records to support service delivery.
- Built strong customer relationships while serving as a trusted client advocate.
- Delivered exceptional customer service in a fast-paced corporate environment.
- Coordinated client communications and logistical support to enhance service experience.
- Established new customer accounts and updated banking information.
- Delivered exceptional customer service in fast-paced corporate environment, fostering client satisfaction.
Test Center Administrator
Prometric Testing Center
West Palm Beach
01.2014 - 12.2017
- Delivered exceptional customer service while ensuring examination integrity.
- Ensured compliance with corporate standards in testing center operations.
- Documented and reported testing irregularities to uphold examination integrity.
- Compiled and submitted incident reports to corporate headquarters for thorough investigation.
- Filed detailed incident reports with corporate headquarters.
- Maintained office equipment and testing environments.
Education
Associate of Arts - Public Administration
Palm Beach State College
Lake Worth, FLSkills
- Patient Intake
- Insurance Verification
- Patient Registration
- Medical Documentation
- Appointment Scheduling
- Insurance Eligibility
- Electronic Medical Records (EMR/EHR)
- Epic
- Athenahealth
- EClinicalWorks (eCW)
- NextGen
- DrChrono
- HIPAA Compliance
- Healthcare Administration
- Medical Records Management
- Hospital Registration
- Front Office Operations
- Medical Office Administration
- Front Desk Management
- Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Medical Terminology
- Records Management
- Team Collaboration
- Problem Solving
- Time Management
- Multitasking
- Attention to Detail
- Records Management
- Medical Terminology
Certification
- Certified Administrative Assistant (CAA)
- Certified Administrative Professional (CAP)
- Medical Billing Certification
- CPR Certification
- Valid Florida Driver's License
Timeline
Specimen Accessioner (Contract/Temporary)
Palm Beach Pathology
08.2025 - 04.2026
Patient Intake Coordinator/Insurance Verification Specialist
Psychiatry of the Palm Beaches
06.2025 - 06.2026
Patient Care Coordinator
Palm Beach Accountable Care Organization
05.2024 - 06.2025
Patient Access Specialist
Jupiter Medical Center
01.2021 - 04.2024
Customer Relations Specialist
TBC Corporation
01.2018 - 12.2020
Test Center Administrator
Prometric Testing Center
01.2014 - 12.2017
Associate of Arts - Public Administration
Palm Beach State College