LATONYA K I N N A R D
Nashville,USA
Summary
Highly skilled medical-field professional with more than 10 years experience, manages multiple tasks, demonstrates effective communication, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
20
20
years of professional experience
Work History
Medical Records Coordinator/Insurance Verification Specialist
Baptist Ambulatory Surgery Center
Nashville, TN
11.2017 - Current
- Distributed and tracked medical charts to various hospital departments after authorized requests.
- Monitored patients' medical records and ran quality control checks to detect and correct inaccurate information.
- Collected and documented patient data from paper sources and electronic health record formats.
- Performed established quantitative and qualitative work standards to meet departmental goals and objectives.
- Kept all files secure and confidential to protect the patients and comply with HIPAA and internal requirements.
- Liaised between different departments as required to resolve any discrepancies found within patients' charts.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Trained new staff on current, correct insurance verification procedures.
- Optimized use of insurance verification software, leading to faster processing times.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Provided a welcoming and professional first impression while interacting with patients and their family members to provide information, answer questions and assist with a pleasant experience at the facility.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Denial Resolution Specialist, Medicare Billing/Collection Specialist WFH
PARALLON, HCA
Hendersonville, Tennessee
09.2007 - 11.2017
- Reviewed information offered by sales representatives, customers, and internal departments to verify fulfillment.
- Diligently investigated the needs and interests of each party, identifying their underlying concerns to improve the arbitration process.
- Prepared final settlement agreements between parties to cement binding solutions.
- Remained 100% current on all Medicare and related regulations, office operations, and other job-specific requirements.
Denial Resolution Specialist, Medicare Billing/Collection Specialist WFH
PARALLON, HCA
Hendersonville, Tennessee
09.2007 - 11.2017
- Reviewed information offered by sales representatives, customers, and internal departments to verify fulfillment.
- Diligently investigated the needs and interests of each party, identifying their underlying concerns to improve the arbitration process.
- Prepared final settlement agreements between parties to cement binding solutions.
- Remained 100% current on all Medicare and related regulations, office operations, and other job-specific requirements.
Certified Pharmacy Technician/ Order Entry Technician
SECURE PHARMACY PLUS
Franklin, Tennessee
01.2005 - 08.2007
- Processed inbound prescription orders and input into pharmacy system in accordance with facility requirements with high accuracy rating.
- Generated Medication Administration Records.
- Maintained facility fact sheets used to update management staff.
Education
Associate of Science (A.S) - Microsoft Support Engineering
DAYMAR INSTITUTE (Formerly, Draughons Junior College)
Nashville, Tennessee01.2004
Certified Pharmacy Technician - undefined
05.2025
Skills
- Electronic medical records handling
- Document scanning
- HIPAA compliance
- Patient data collection
- Claims processing
- Record retention guidelines
- EHR expertise
- ICD-10 proficiency
- Insurance verification
- Medical terminology
- Health information systems
- Medical billing
Timeline
Medical Records Coordinator/Insurance Verification Specialist
Baptist Ambulatory Surgery Center
11.2017 - Current
Denial Resolution Specialist, Medicare Billing/Collection Specialist WFH
PARALLON, HCA
09.2007 - 11.2017
Denial Resolution Specialist, Medicare Billing/Collection Specialist WFH
PARALLON, HCA
09.2007 - 11.2017
Certified Pharmacy Technician/ Order Entry Technician
SECURE PHARMACY PLUS
01.2005 - 08.2007
Certified Pharmacy Technician - undefined
Associate of Science (A.S) - Microsoft Support Engineering
DAYMAR INSTITUTE (Formerly, Draughons Junior College)