STEPHANIE A. SABLE
Kuna,ID
Summary
Enthusiastically attends work faithfully, early, prepared, and appropriately dressed. Personable, energetic team player who's highly detail-oriented, motivated, and reliable. Works well in a fast-paced, change-oriented environment, and multi-tasks efficiently. Proficient and offers a strong work ethic with extensive customer service and clerical knowledge.
Experienced with organizing and maintaining comprehensive medical records. Utilizes expertise in patient documentation to ensure accurate and compliant records. Knowledge of healthcare regulations and confidentiality practices.
Overview
19
19
years of professional experience
Work History
MEDICAL RECORDS SPECIALIST
Treasure Valley Hospital
Boise, ID
09.2023 - Current
- Manage electronic health records to ensure accuracy and compliance with healthcare regulations.
- Communicate effectively with staff, patients, and insurance companies by email and telephone.
- Process medical records requests from outside providers according to facility, state, and federal law.
- Upload physician progress notes, history, and physicals into electronic medical records.
- Review charts and flagged incomplete or inaccurate information.
- Assist healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Provide outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Establish strong relationships with insurance companies and other external partners involved in processing claims or accessing patient information.
PATIENT SERVICE REPRESENTATIVE
Saint Alphonsus
Boise, ID
04.2019 - 09.2023
- Answers call high volume calls (80-100 daily)
- Answers patient inquiries about billing, procedures, policies, and available services.
- Schedule patient appointments/make reminder calls
- Obtain appropriate patient demographics
- Verify insurance coverage and collect co-payments
- Process payments and balance daily cash deposits
- Review patient accounts/Identify delinquent accounts and collect due amounts.
- Liaison between patients, insurance companies, doctors, medical and administrative staff
- Provide/request patient referrals and distribute paperwork
- Filing, data entry, and other clerical duties
PATIENT REGISTRATION
Desert Sage Health Center
Mountain Home, ID
04.2018 - 04.2019
- Answer multi-phone lines, consistently, and direct/handle calls appropriately.
- Schedule/re-schedule patient appointments via Athena system.
- Utilize employee intranet for relevant documents/links.
- Promoted a positive work environment fostering teamwork among fellow Patient Registration Associates resulting in improved staff morale.
- Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.
- Managed patient registration process, confirming data accuracy and completeness.
- Served as a vital link between patients, families, and medical staff, ensuring clear communication and understanding of care plans.
BARTENDER
Winger's
Mountain Home, ID
09.2015 - 12.2017
- Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
- Delivered quality food and beverage service to guests in a responsible and timely manner.
- Maintained full knowledge of bar and menu items and made accommodating recommendations to satisfy guest and increase check average.
- Maintained familiarity with the latest in mixology, bar equipment, and sanitation standards.
- Collected money, made change, and ensured till accuracy.
- Opened and closed bar tabs and transferred tabs to dining area.
- Uphold a high standard of cleanliness in all work areas.
- Maintained bar stocks, replenishing daily as necessary.
- Monitored glassware and stemware inventory.
- Changed beer kegs.
- Performed weekly, daily, and closing duties including cleaning, sanitizing and replenishing.
ACCOUNTS PAYABLE CLERK
Knife River Corporation
Boise, ID
03.2013 - 09.2015
- Processed an average of 1,000 invoices per month for a large-scale organization.
- Coded the general ledger and processed vendor invoice payments.
- Opened and assigned new client accounts.
- Cautiously organize and secure sensitive employee and company information.
- Rectified escalated accounts payable issues from employees and vendors.
- Balanced batch summary reports for verification and approval.
- Performed check runs and submitted checks to appropriate parties.
- Coordinated approval processes of all accounts payable invoices.
- Assisted in preparation for important tax audits and month end.
- Researched and resolved billing and invoice problems.
- Calculated figures such as discounts, percentage allocations, and credits.
CUSTOMER SERVICE SPECIALIST
Fastenal Company
Mountain Home, ID
04.2011 - 03.2013
- Worked as a team member performing cashier duties, product assistance, and daily cleaning.
- Processed merchandise returns and exchanges.
- Took special orders in person and over the phone to generate additional revenue.
- Replenished merchandise shelves with items from the stockroom.
- Organized the store by returning all merchandise to its proper place.
- Recorded, received, stocked, and rotated inventory regularly.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Confirmed order accuracy and delivered to customers.
- Pallet jack and forklift certified.
SERVER
AJ's Restaurant and Lounge
Mountain Home, ID
01.2011 - 12.2011
- Greeted guests in a pleasant and courteous manner.
- Go over menu, specials, and answer any questions.
- Transmit orders to bar and kitchen.
- Delivered exceptional, friendly, and timely service.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.
- Ran ALL hot food.
- Regularly checked on guests to ensure satisfaction.
SERVER
Winger's
Mountain Home, ID
12.2009 - 01.2011
- Delivered exceptional service by greeting and serving guests in a timely, friendly manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Answered questions about menu selections and made recommendations.
- Maintained a clean, sanitary working environment.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Confirmed check total for accuracy, issued bill, and collected payments.
- Assembled salads and desserts.
- Fulfilled all running side work and ran ALL hot food.
- Completed opening and closing checklists according to set standards.
STORE MANAGER
Wireless Innovations
Mountain Home, ID
07.2008 - 05.2010
- Operated Microsoft Office and Verizon's personal employee software programs.
- Answered phone lines and performed callbacks.
- Listened to customer needs and preferences to provide accurate service.
- Performed in store and over the phone troubleshooting.
- Resolved customer service-related issues.
- Exceeded daily, weekly, and monthly sales goals.
- Inquired about new products and information through multiple trainings.
- Received and posted bill payments.
- Secured cash drawer nightly/bank deposits.
- Interviewed, hired, and trained new employees.
- Developed and implemented employee schedules.
- Oversaw employees, store finances, inventory, and sales.
ADMINISTRATIVE ASSISTANT
In the Ditch Towing
Mountain Home, ID
09.2007 - 07.2008
- Maintained the front desk and reception area in a neat and organized fashion.
- Answered multi-telephone lines phone.
- Operated Microsoft products and various web searches.
- Assisted with accounts payable/receivable.
- Appropriately sorted, organized, and dispersed incoming mail including invoices, company files, and other significant documents.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Managed daily office operations and maintenance of equipment.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Administered bank deposits/runs.
- Organized company meetings, events, and other conventions
- Completed diverse company errands and all pertaining credentials.
Education
High School Diploma -
Richard McKenna Charter High School
Boise, IDSkills
- Experienced with Microsoft Office Suite, JD Edwards, PeopleSoft, Athena, Touch Chart, NextGen, Power Chart, Molina
- Average of 80 WPM/10-Key
- Multi-line phone knowledge
- Accounting operations professional
- Expert in customer relations
- Strong communication skills
- Keen attention to detail
- Effective time management
- Complex problem solving
- Patient medical records maintenance
- Electronic medical records handling
- Patient data collection
- Patient inquiries
- Work well independently
- Scanning and imaging software
- Data entry
- Records management
- Scheduling appointments
- Customer service
- HIPAA regulations
- Electronic health records management
- EMR / EHR
- Medical terminology
- Records request handling
Timeline
MEDICAL RECORDS SPECIALIST
Treasure Valley Hospital
09.2023 - Current
PATIENT SERVICE REPRESENTATIVE
Saint Alphonsus
04.2019 - 09.2023
PATIENT REGISTRATION
Desert Sage Health Center
04.2018 - 04.2019
BARTENDER
Winger's
09.2015 - 12.2017
ACCOUNTS PAYABLE CLERK
Knife River Corporation
03.2013 - 09.2015
CUSTOMER SERVICE SPECIALIST
Fastenal Company
04.2011 - 03.2013
SERVER
AJ's Restaurant and Lounge
01.2011 - 12.2011
SERVER
Winger's
12.2009 - 01.2011
STORE MANAGER
Wireless Innovations
07.2008 - 05.2010
ADMINISTRATIVE ASSISTANT
In the Ditch Towing
09.2007 - 07.2008
High School Diploma -
Richard McKenna Charter High School
HONORS
The National Society of Collegiate Scholars