Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathleen Hartland

Newport,VT

Summary

Dynamic professional with a friendly demeanor and strong attention to detail, experienced at Ethan Allen in quality inspection. Proven ability to enhance customer experiences as a Customer Service Representative at Chase Bank, utilizing problem-solving skills and effective communication to drive sales and foster relationships. Adaptable team player committed to excellence.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assembly/Fit &Clean

Ethan Allen
07.2017 - Current

Inspect wood quality and fixed any defects as seen to standard

Customer Service Representative

Call Center / Chase Bank
06.2009 - 03.2010

• Make proactive outbound calls to potential clients to generate interest

• Present and pitch products or services, highlighting how they meet customer needs.

• Identify customer needs through effective communication and questioning.

• Negotiate terms and close sales, sometimes using suggestive selling techniques.

Lead Musician

Sofitel Hotel
11.2003 - 08.2005
  • Led musical performances, enhancing guest experiences through diverse genre.
  • Developed and maintained strong relationships with hotel management and guests to understand musical preferences.
  • Improved band dynamics by facilitating effective communication channels among members during rehearsals and performances.
  • Managed efficient rehearsal schedules, optimizing practice time while maintaining a healthy work-life balance for all members.
  • Expanded repertoire by continuously learning new musical styles and techniques through self-guided study or collaboration with other musicians.
  • Enhanced audience engagement by incorporating captivating musical arrangements and stage presence.
  • Upheld a professional image both onstage and off, reflecting positively on the band''s brand and reputation.

Education

Bachelor in Music - Conservatory of Music / Voice Major

University of Santo Tomas
Manila, Philippines

Vocational - Computer Secretarial

Saint Joseph’s College
Quezon City, Philippines
06.1995

High School Diploma -

Roosevelt College
Marikina City, Philippines
06.1993

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities

Certification

Upon successful completion of a state-approved LNA program and passing the required state competency exam, I earned the credential of a Licensed Nursing Assistant

Timeline

Assembly/Fit &Clean

Ethan Allen
07.2017 - Current

Customer Service Representative

Call Center / Chase Bank
06.2009 - 03.2010

Lead Musician

Sofitel Hotel
11.2003 - 08.2005

Bachelor in Music - Conservatory of Music / Voice Major

University of Santo Tomas

Vocational - Computer Secretarial

Saint Joseph’s College

High School Diploma -

Roosevelt College