Kathleen Hatfield
Salem,NH
Summary
Detail-oriented professional thriving in high-pressure environments, recognized for exceptional dependability and follow-up skills. Expertise in multitasking and problem-solving, leveraging critical thinking to foster teamwork and maintain a cohesive atmosphere. Deep empathy for others enhances crisis management capabilities, resulting in effective support during challenging situations. Career aspirations include further developing leadership skills to drive team success and improve overall operational efficiency.
Overview
22
22
years of professional experience
Work History
Emergency Room Registrar
Catholic Medical Center
Manchester, NH
04.2023 - 01.2025
- Ensured compliance with HIPAA by securing all medical records.
- Completed relevant insurance and other claim forms.
- Addressed incoming calls quickly and routed to correct department.
- Supported clinical staff effectively during peak periods.
- Streamlined ER admissions by coordinating with nursing team.
- Ensured patient interactions were empathetic and confidential.
- Documented patient information meticulously following hospital guidelines.
- Sent medical documentation alongside various correspondence through multiple channels including mail and fax.
- Registered incoming ER patients into the computerized system.
- Facilitated necessary hospital admissions for patients.
- Received patients and guests courteously.
- Guaranteed completion of required paperwork prior to ER departure.
- Delivered effective solutions to patient and/or family issues, fostering positive interactions.
- Efficiently captured critical demographic details of patients.
- Managed chart scans while handling various administrative responsibilities.
- Routed laboratory or diagnostic results to appropriate staff.
- Verified patient insurance information and collected copays, if necessary.
- Documented practitioners' diagnoses and recommendations in medical records.
- Ensured compliance with safety protocols in handling hazardous materials.
- Partnered with colleagues from multiple disciplines to achieve objectives.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Carried out data analysis to aid informed decision-making.
- Elevated client contentment by addressing issues with expertise and amiable assistance.
- Applied advanced technical acumen to resolve complex issues.
Pastry Chef
Hannaford's Bakery
Goffstown, NH
09.2021 - 09.2022
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Crafted buttercream and icings for cake and cupcake decoration.
- Blended various frosting colors and flavors to achieve specific visual effects on cakes.
- Constructed numerous multi-tiered cakes with accuracy and balance.
- Engaged with patrons to discuss desired baked goods and confirm order details.
Medical Assistant
Zimmermann Chiropractic Wellness
Manchester, NH
01.2021 - 05.2021
- Safeguarded confidentiality by managing and securing medical records.
- Coordinated patient appointments through direct communication and calls.
- Arranged patient charts for daily clinic sessions.
- Ensured compliance with HIPAA standards to protect patient confidentiality.
- Handled patient callbacks with efficiency and professionalism.
- Proficiently collected vital signs and assessed current medical concerns during patient interviews.
- Maintained cleanliness of instruments by adhering to established sanitation protocols.
- Handled general office duties.
- Prepared treatment rooms for patient examinations.
- Positioned patients properly during examination or treatment for comfort and safety.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Operated equipment and machinery according to safety guidelines.
Server
The Farm Bar And Grille
Manchester, NH
03.2019 - 01.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
Office Assistant
Hope for Recovery
Manchester, NH
05.2018 - 09.2019
- Provided office and front desk support.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Supported the planning and execution of community events and meetings.
Server /Customer Service Representative
The British Beer Compnay
Danvers, MA
06.2014 - 06.2018
- Maintained exceptional customer satisfaction levels in fast-paced environments.
- Facilitated development of schedules and organized training sessions.
- Coordinated with kitchen staff to prioritize and address customer allergy concerns.
Server /Senior Customer Service Representative
Grassfield Food and Spirit
Danvers, MA
05.2012 - 05.2014
- Delivered friendly and efficient service to ensure a pleasant dining experience for all guests.
- Wrote the schedule for all service staff and worked closely with the bartending staff to ensure an efficient workflow.
Server /Senior Customer Service Representative
The Cheesecake Factory
Peabody, MA
09.2007 - 05.2011
- Executed order processing tasks while maintaining precision in monetary computations.
- Delivered outstanding support to customers.
Server /Restaurant Hostess
Bennigan's Grill & Tavern
Danvers, MA
04.2003 - 01.2007
- Handled patron requests for meals and drinks with efficiency, resolving order concerns swiftly.
- Transitioned seamlessly between hosting, serving, and bussing to support team efficiency.
- Welcomed arriving guests and guided them to designated dining sections.
Education
Associate of Science - Medical Sciences
Ultimate Medical Academy
Tampa, Florida 10-2019
Skills
- Empathetic Relationship Building
- Proactive Problem-Solving
- Healthcare Technology Expertise
- Ethical Professionalism
- Global Awareness and Sensitivity
- Strong Understanding of Medical Terminology
- Clinical Documentation
- Meticulous Attention To Detail
- Maintains Composure in Stressful Environments
- Prioritization While Multitasking
- Excels in Fast-Paced Environments
- Compassionate Patient Care
- Microsoft Suite Proficiency
Timeline
Emergency Room Registrar
Catholic Medical Center
04.2023 - 01.2025
Pastry Chef
Hannaford's Bakery
09.2021 - 09.2022
Medical Assistant
Zimmermann Chiropractic Wellness
01.2021 - 05.2021
Server
The Farm Bar And Grille
03.2019 - 01.2021
Office Assistant
Hope for Recovery
05.2018 - 09.2019
Server /Customer Service Representative
The British Beer Compnay
06.2014 - 06.2018
Server /Senior Customer Service Representative
Grassfield Food and Spirit
05.2012 - 05.2014
Server /Senior Customer Service Representative
The Cheesecake Factory
09.2007 - 05.2011
Server /Restaurant Hostess
Bennigan's Grill & Tavern
04.2003 - 01.2007
Associate of Science - Medical Sciences
Ultimate Medical Academy