Kathleen Heberle
San Antonio,TX
Summary
Dedicated server with over 50 years of experience delivering exceptional customer service. Known for creating welcoming environments and ensuring guest satisfaction through effective communication and problem-solving.
Overview
50
50
years of professional experience
Work History
Waitresss / Server
Barn Door Restaurant
San Antonio, Texas
03.2017 - 05.2026
- Delivered friendly, efficient service to enhance dining experience for patrons.
- Accurately took and communicated customer orders to kitchen staff, ensuring timely meal preparation.
- Served food and beverages promptly, ensuring customer satisfaction.
- Maintained cleanliness of dining area, adhering to health regulations.
- Addressed customer inquiries and resolved issues professionally, fostering positive guest relationships.
Waitress / Manager
Crumpets Restaurant
San Antonio, Texas
03.1976 - 04.2016
- Managed daily operations and staff scheduling for a busy restaurant environment.
- Managed tables across dining room to ensure seamless service delivery and enhance guest satisfaction.
- Created positive guest experiences by actively listening to needs and providing tailored recommendations.
- Oversaw training and development of new servers to ensure service quality.
- Motivated staff by recognizing hard work and celebrating achievements, fostering a positive work environment.
Skills
In the last 50 years of serving the public I have developed a genuine ability to care for both the young and the old In both of my last two jobs I have garnered quite a number of loyal customers who recognize and appreciate my service My special ability to make customers feel valued and appreciated!
Timeline
Waitresss / Server
Barn Door Restaurant
03.2017 - 05.2026
Waitress / Manager
Crumpets Restaurant
03.1976 - 04.2016