Kathleen Herrin

Working through our core system Horizon, I have been able to achieve each of the following:

Trouble shooting for branches with debit card errors

Monitored debit card maintenance

Worked, maintained and reassigned after hours tickets

Completed ABU requests

Order and expedited debit cards when needed

Updated all information on customers

Unposted Item repair report - researched and corrected all unposted items clearing on closed debit cards or closed accounts

Assisted branches with navigating the system

Standard new account and teller duties

Trained all new CFE agents

Approved online batches for the Card and Payment department

Through our Intercept system, I would do in depth research on transactions and assist branches with troubleshooting declined transactions on customers debit cards.

Created all operating manuals on all programs and reports that have been used within the Card and Payments Department.

Developed a reporting system to assist with fraud patterns and helped to educate new employees on these patterns.

Created and trained all employees on reports that monitored the maintenance on all debit cards to help ensure passing of all audits branch level and Bank level.

Processed disputes through Intercept in effort to recover lost funds to the customer.

Followed all rules and regulations to ensure that VeraBank was in compliance with Reg E and MasterCard.

Demonstrated a great ability to work in high stress and fast paced environment.

Trained all new employees and continued to be the contact CFE for ongoing training of CFEs.

Provided excellent customer service skill through phone contact, Glia live chat or email Q2 chat.

Monitored Fraud Alerts through Falcon, Compromised lists provided by MasterCard and disputing process by completing the proper rebuttal letters during the investigation.

Demonstrated leadership by making improvements to work processes and helping to train others.

Identified needs of customers promptly and efficiently.

Basic check cashing duties.

Scheduling of employees and training.

Reconciled all business checking accounts and accounts payable.

Monitored and assessed on hand cash supply.