Card Fraud Expert
VERABANK
02.2022 - Current
Diego Luna
Card fraud expert
Henderson,TX
Timeline
Business Administration - Business
Kilgore College
08.2019 - 05.2020
Retail sales specialist
O'Reilly auto parts
03.2019 - 08.2023
Work History
Card Fraud Expert
VERABANK
02.2022 - Current
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Worked well in a team setting, providing support and guidance.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Retail sales specialist
O'Reilly auto parts
03.2019 - 08.2023
- Handled in-store purchase payment processing with cash and credit cards.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Education
Business Administration - Business
Kilgore College
Kilgore, TX 08.2019 - 05.2020
Skills
- Proficient in [software]
- Verbal and written communication
- Ethical standards
- Activity monitoring
- Transaction analysis
- Effective communication
- Data analysis
- Telephone and email etiquette
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.