Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Brooks

Newark,DE

Summary

Dynamic Fraud Analyst with a proven track record at Discover, adept in fraud prevention and detection, reducing fraud losses significantly. Excelled in relationship building, ensuring customer trust. Skilled in data analysis and effective communication, I bring a blend of analytical prowess and interpersonal skills to tackle complex challenges.

Overview

8
8
years of professional experience

Work History

Fraud Analyst

Discover
10.2023 - Current
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • get card members out new cards.
  • create relationships/ trust in card members

Crew Member

Vitamin Shoppe
02.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Shift Leader

Dunkin Dounts
05.2017 - 10.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • manager duties.
  • went to the bank
  • had trust for bosses and managers

Education

High School Diploma -

Alexis I DuPont High School
Greenville, DE
06-2018

Skills

  • Data analysis
  • Fraud prevention
  • Fraud detection
  • Effective communication
  • Trend analysis
  • Trained in [software]
  • Proficient in [software]
  • Fraud patterns
  • Fraud identification
  • Multitasking
  • Relationship building
  • Teamwork and collaboration
  • Reliability
  • Excellent communication
  • Critical thinking
  • Active listening
  • Adaptability and flexibility
  • Team building
  • Problem-solving aptitude

Timeline

Fraud Analyst

Discover
10.2023 - Current

Crew Member

Vitamin Shoppe
02.2022 - Current

Shift Leader

Dunkin Dounts
05.2017 - 10.2023

High School Diploma -

Alexis I DuPont High School

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Kiara Brooks