Kathleen Herrington
KANSAS CITY,Missouri
Summary
Versatile and detail-oriented student having great team management skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Bartender
Charlie Hooper's Bar & Grill
09.2019 - Current
- Increased customer satisfaction by providing exceptional service, while simultaneously making drinks for the restaurant.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Filled in as a manager several times while in between assistant managers.
Server
The Well
12.2018 - 09.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
The Quarry
08.2017 - 11.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction.
Education
Associate of Applied Science - Business Management
Metropolitan Community College - Kansas City
3200 Broadway Blvd, Kansas City, MO 6411108.2024
No Degree - Health Sciences
University of Missouri - Columbia
Columbia, MO 65211High School Diploma -
St.Teresa's Academy
5600 Main Street, Kansas City, MO 6411305.2016
Skills
- Analytical thinker
- Team player who is also self-driven
- Energetic
- Meticulous
- Proactive
- Effective communicator
Visitation Girls Basketball Coach
Skilled basketball coach with over four years of experience helping young female student athletes excell on and off the court. Experienced in helping players learn new techniques and play as a team. Effectively communicated with parents to create a practice and game schedule that worked for everyone.
Timeline
Bartender
Charlie Hooper's Bar & Grill
09.2019 - Current
Server
The Well
12.2018 - 09.2019
Server
The Quarry
08.2017 - 11.2018
Associate of Applied Science - Business Management
Metropolitan Community College - Kansas City
No Degree - Health Sciences
University of Missouri - Columbia
High School Diploma -
St.Teresa's Academy
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