Kathleen Hipsher

• Performed 300 inbound and outbound leasing call inquiries to prospect and close new customers.
• Converted 73% of inbound inquiries into completed lease applicants by strategically selecting and offering company
properties based on customer needs and pain points.
with prospective customers resulting in 720+ completed leases and $1.3M in recurring annual revenue.

• Developed and implemented sales strategies to increase revenue.
• Devised creative solutions for overcoming objections from prospective customers during negotiation stages, ultimately securing profitable agreements.
• Spearheaded cross-functional collaboration with internal teams for seamless execution of complex deals involving multiple stakeholders.
• Provided ongoing support to existing clients by addressing their concerns promptly and ensuring satisfaction with products and services offered.
• Utilized Redtail CRM, mobile applications, and direct customer support to insure timely delivery of product.
  Conducted KPI data analysis and inventory management to optimize customer service and support.

• Managed annual physical inventory counts, ensuring accurate reporting of stock levels within required deadlines.
• Assisted in the design and implementation of new barcode scanning technology, increasing speed and accuracy in inventory tracking.
• Coordinated closely with logistics teams to ensure timely delivery of inbound shipments, mitigating potential stockouts or delays.
• Acted as the primary liaison between inventory management and customer service teams, addressing any discrepancies or issues promptly to maintain positive relationships with clients.

• Coordinated logistics for high-value shipments, ensuring on-time delivery rates above 98% and reducing transit time by an average of 20%.
• Designed and implemented workflow improvements, enhancing operational efficiency and cutting downtime by 15%.
• Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.