Kathleen Hixson
Olmsted Falls, Cleveland,OH
Summary
Advanced Quality Engineer with 4 years of expertise in the field. Evaluates production and testing equipment to formulate corrective action plans to correct and prevent batch issues and customer line impacting issues. 5 years prior experience as a Chemicals Chemist. Proficiency in writing tests, collecting data and generating reports to support effective product use.
Overview
9
9
years of professional experience
Work History
Customer Quality Engineer
PPG Industries
10.2021 - Current
- Supported accounts for Toyota, SIA, Tesla, and GM.
- Key contact for all internal and customer line concerns with automotive decorative coatings.
- Lead on root cause investigations, customer report-outs including CAPA, and IATF compliance.
- Focus on customer audits / visits.
- Led customer facing process change requests and trial tracking from inception to mass production.
Quality Control Engineer
PPG Industries
09.2019 - 10.2021
- Supported numerous Automotive customer accounts.
- Inspected finished good products and specifications including SPC trend data.
- Verified product quality for shipment or disposal.
- Contact for all of manufacturing and technical departments with respect to handling batch issues.
- Formula optimization work and continuous improvement to processes integrated into day to day.
Customer Support Chemist
PPG Industries
08.2014 - 09.2019
- Main focus on Toyota account with waterborne basecoat layering systems.
- Maintaining timely customer correspondence and positive relationships, formula filing and revisions, production/QA support, TSH testing and reporting, frequent contact with and reports for plant representatives.
- Focus on all aspects of new color development leading to the launch of new color programs.
Education
Master of Science - Anesthesiology
Case Western Reserve University
Cleveland, OH01.2013
Bachelor of Arts - Chemistry
Case Western Reserve University
Cleveland, OH06.2010
Skills
- ERP System - Oracle
- Quality Systems
- SPC data
- BI
- Defect Investigations
- Waste Reduction
- Technical Diagnostics
- Inspection Processes
- Critical Thinking
- Non-Conformance Processes
- Standards Updating
- Design and Manufacturing Reviews
- Corrective Actions
- Internal Audit Coordination
Timeline
Customer Quality Engineer
PPG Industries
10.2021 - Current
Quality Control Engineer
PPG Industries
09.2019 - 10.2021
Customer Support Chemist
PPG Industries
08.2014 - 09.2019
Master of Science - Anesthesiology
Case Western Reserve University
Bachelor of Arts - Chemistry
Case Western Reserve University
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