Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Kathleen Jackson

Kathleen Jackson

Garden City ,NY

Summary

I’m a mother of 4 (2 boys 2 girls) I’ve worked in Customer Service for 10 + years. Enjoying helping others and also I’m a team player.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Healthplex
05.2015 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Diploma - Major

Hempstead High School
Hempstead, NY
06.1981

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Problem Resolution
  • Customer Relations
  • Complaint Handling
  • Payment Processing
  • Professional telephone demeanor
  • Call Center Operations
  • Prioritization
  • Multi-line phone talent
  • Assertiveness
  • Account updating

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Healthplex
05.2015 - 07.2024

Diploma - Major

Hempstead High School

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Kathleen Jackson