Kathleen Jackson
Garden City ,NY
Summary
I’m a mother of 4 (2 boys 2 girls) I’ve worked in Customer Service for 10 + years. Enjoying helping others and also I’m a team player.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Healthplex
05.2015 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Major
Hempstead High School
Hempstead, NY06.1981
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Problem Resolution
- Customer Relations
- Complaint Handling
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
- Prioritization
- Multi-line phone talent
- Assertiveness
- Account updating
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Healthplex
05.2015 - 07.2024
Diploma - Major
Hempstead High School