Kathleen Jeudy
Brocton,Massachusetts
Summary
Experienced with client relationship management and service optimization. Utilizes problem-solving skills to address client needs effectively. Strong understanding of communication and teamwork essential for improving customer satisfaction.
Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient and accurate professional with Number years of Industry experience.
Overview
4
4
years of professional experience
Work History
Eye Services Consultant
Doctor Charles
Brocton, Massachusetts
09.2022 - Current
- Eye services consultant
- Assisted clients in understanding services and procedures, enhancing customer satisfaction.
- Managed appointment scheduling and follow-ups, ensuring efficient service delivery.
- Conducted comprehensive patient vision assessments using specialized ophthalmic equipment.
- Educated patients on pre- and post-operative procedures for eye surgeries.
- Trained new team members on equipment usage and safety protocols effectively.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
- Increased patient satisfaction with compassionate care during difficult procedures such as dilation or contact lens fittings.
- Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Performed OCT, OPTOS, ERG, REFRACTION, VISIONIX and SPECULAR MICROSCOPY.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Doctor Charles
Brocton, Massachussetts, Haiti
- Eye services consultant
Education
Associate of Science - Nursing
Massasoit Community College
Brockton, MA07.2027
Skills
- Client relationship building
- Customer relations
- Technical support
- Staff education and training
Education - Highest Grade Completed
High school diploma
Employment - Current Or Past Work
Doctor Charles, Eye services consultant, Brocton, Massachusetts.
Personal Information
- Title: Eye services consultant
- Gender: Female
- Nationality: Haitian
Language
English
Full Professional
French
Professional Working
Creole
Native or Bilingual
Timeline
Eye Services Consultant
Doctor Charles
09.2022 - Current
Doctor Charles
Associate of Science - Nursing
Massasoit Community College