Kathleen Jones
Rockford,IL
Summary
Dedicated to excellent customer service with over 20 years experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
21
21
years of professional experience
Work History
Office Assistant
Rockford Lutheran Academy
Rockford, IL
08.2021 - Current
- Assist front office, teachers, and administrators.
- Help to meet needs of students and parents.
- Provide support and help to all teachers as their classroom aide.
Home Daycare Provider
Self-employed
Fort Worth, TX
11.2017 - 07.2021
- Balanced children's days with a structured schedule.
- Strived to provide good social skills by teaching kindness and good manners.
- Planned and guided age-appropriate tasks.
- Met with parents about daily activities, positive developments and any issues that arose.
Customer Service Representative
Eckburg Insurance Agency
Loves Park, IL
05.1998 - 06.2015
- Provided excellent customer service and support to all clients.
- Offered advice and assistance to clients, paying close attention to specific wants or needs.
- Handled incoming calls pertaining to policy changes, renewals, premiums, and claims.
- Provided and presented quotes with numerous different carriers to find the best fit for the client.
- Recommended products to customers, thoroughly explaining details.
- Increased sales by selling additional lines of coverage, if needed, and pursuing referrals.
Skills
- Reliable and Punctual
- Service-Oriented
- Attention to Detail
- Prioritization and Time Management
Timeline
Office Assistant
Rockford Lutheran Academy
08.2021 - Current
Home Daycare Provider
Self-employed
11.2017 - 07.2021
Customer Service Representative
Eckburg Insurance Agency
05.1998 - 06.2015
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