Kathleen Kelly

Sorted and prepared mail and packages for designated routes, achieving high delivery accuracy. Operated postal vehicles and equipment safely, adhering to operational standards. Delivered professional customer service to residential and business clients, enhancing customer satisfaction. Maintained accurate delivery records in compliance with USPS procedures. Handled sensitive and special-service mail with utmost confidentiality. Managed assigned routes, consistently meeting established delivery schedules. Managed time effectively while working independently, consistently meeting delivery deadlines.

Coordinated with dispatch and customers to ensure timely, accurate deliveries while maintaining clear communication. Managed and optimized delivery schedules, routes and fuel usage, reducing operational costs and increasing efficiency. Adhered to safety regulations and traffic laws to safeguard packages. vehicles and ensure punctual deliveries. Strengthened customer relationships through professional and responsive service, consistently meeting delivery targets.

Supervised daily operations in sales, inventory management, and customer service to ensure smooth workflow and high-quality service delivery. Directed staff in prioritizing and executing full-service orders, from project scheduling to production and completion. Managed financial operations, including budgeting, purchase orders and inventory reconciliation, while overseeing closing procedures and reports. Led training, staff evaluations and performance management processes, ensuring team members adhered to company standards and goals. Identified areas for internal process improvement, implanted solutions and ensured machinery maintenance was up to date.