Kathleen Klotzbach
Spring Creek
Summary
Business owner and former Finance Manager at Gallagher Ford, recognized for exceptional customer service.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues.
Overview
17
17
years of professional experience
Work History
Business Owner
Self Employed
05.2021 - 05.2025
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
Event Producer
Outlaw Broncs
08.2008 - 10.2024
- Achieved seamless event execution through effective communication with vendors, Municipalities, Event Venues and Staff.
- Customer service skills, timely responses to inquiries, and consistent updates on event progress.
- Streamlined event operations by developing comprehensive project timelines, checklists, and budget guidelines.
- Collaborated closely with clients during the planning process to ensure their objectives were met within the scope of the event.
- Ensured successful events through thorough pre-event site inspections, risk assessments, and contingency planning measures.
- Utilized social media to promote events and increase attendance.
- Analyzed event costs to identify areas of improvement and cost savings.
- Oversaw event registration process by collecting and tracking attendee information; along with contestant signups.
- Managed administrative logistics of events planning, event booking, and event promotions.
Automotive Finance Manager
Gallagher Ford
08.2010 - 10.2012
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Consistently achieved monthly performance targets.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Tailored finance packages to meet individual customer needs, fostering positive buying experience.
- Processed loan applications and monitored progress from start to finish.
- Identified opportunities to cross-sell and upsell loan products to customers.
Education
Bachelor of Arts - English
University of California, Davis
Davis, CA06-2006
Skills
- Customer service/relations
- Attention to detail
- Driven and determined
- Purchasing and planning
- Professional networking
- Website Design / Logo Creations
- Operations management
- Social media marketing
- Fundraising
- Sales
Timeline
Business Owner
Self Employed
05.2021 - 05.2025
Automotive Finance Manager
Gallagher Ford
08.2010 - 10.2012
Event Producer
Outlaw Broncs
08.2008 - 10.2024
Bachelor of Arts - English
University of California, Davis
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