Maura Galbraith
Lakeland,FL
Summary
Proven leader and former business owner, adept in customer relations and maintaining meticulous attention to detail. Focused on customer satisfaction through effective training and supervision.
Overview
25
25
years of professional experience
Work History
Business Owner
Cookie Jar Bakeshop
2007.04 - 2018.12
- Managed daily operations where breakfast/lunch were served and the daily production of fresh baked cakes and cookies. Delivered premier customer service in the cafe, sold specialty cakes and catered events. Used efficient processes and quality services to reduce food waste by closely monitoring product freshness and implementing proper rotation practices. Employed and trained approx. 6 people to include running payroll and filing taxes.
Deli Manager
Publix
1994.02 - 2006.01
- Trained, supervised and evaluated approximately 30 Deli staff to align compliance with health and safety regulations. Set schedules for staff by planning and designating shifts and hours. Addressed customer concerns resolving issues to their satisfaction.
- Trained new team members on Deli procedures, ensuring consistency in product quality and service levels.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
Education
High School Diploma -
Armagh Technical College
Armagh, Northern Ireland06.1980
Skills
- Customer Service/relations
- Attention to Detail
- Employee Training
- Work Planning and Prioritization
Languages
French
Limited Working
Irish
Limited Working
Italian
Professional Working
Timeline
Business Owner
Cookie Jar Bakeshop
2007.04 - 2018.12
Deli Manager
Publix
1994.02 - 2006.01
High School Diploma -
Armagh Technical College
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