Kathleen Knox
Martinsville,IN
Summary
Experienced with evaluating insurance claims and determining appropriate actions. Utilizes analytical skills to assess damage and liability. Strong understanding of policy coverage and effective negotiation techniques.
Overview
45
45
years of professional experience
Work History
Senior Physical Damage and Cargo Adjuster
Great West Casualty Company
07.2011 - 04.2025
- Evaluated claims to ensure compliance with policy provisions and state regulations.
- Analyzed loss data to identify trends and recommend risk mitigation strategies.
- Collaborated with legal teams to resolve complex liability issues effectively.
- Conducted thorough investigations, including interviews and site visits, to assess damages accurately.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Customer Service Representative
Roadway Express Inc.
01.1980 - 04.2010
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer inquiries and complaints, ensuring timely and accurate responses.
- Maintained up-to-date knowledge of company policies and procedures to assist customers effectively.
- Collaborated with teams to enhance service delivery and improve overall customer satisfaction.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Danville High School
Danville05-1978
Skills
- Claims investigation
- Damage assessment
- Policy interpretation
- Property valuation
- Casualty and property loss
- Coverage assessments
- Report writing
- [Rhode Island & then 6 other reciprocating] claims adjuster license
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
Timeline
Senior Physical Damage and Cargo Adjuster
Great West Casualty Company
07.2011 - 04.2025
Customer Service Representative
Roadway Express Inc.
01.1980 - 04.2010
Danville High School
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