Huda Abduljalil
Westbury,NY
Summary
Seasoned Adjuster known for high productivity and efficient task completion. Possess specialized skills in claims investigation, damage assessment, and negotiation. Excel in critical thinking, problem-solving, and communication, ensuring optimal outcomes in complex scenarios. Committed to maintaining integrity and empathy in client interactions, fostering trust and facilitating smooth resolution processes.
Overview
5
5
years of professional experience
Work History
Auto Physical Damage Adjuster
Travelers Insurance
Melville, New York
02.2021 - Current
- Assessed claim validity through thorough examination of documentation, including police reports, estimates, and photographic evidence.
- Reviewed and analyzed auto damage claims, ensuring compliance with policy conditions, provisions, exclusions, and endorsements in assigned jurisdictions.
- Provided exceptional customer service, maintaining satisfaction among clients through empathetic communication and conflict resolution.
- Maintained detailed records of all claim activities in a timely manner.
- Provided coverage opinions based on analysis of facts, law, policy language and endorsements.
- Reviewed property damage estimates for accuracy and completeness.
- Established reserves for each claim based on analysis of the facts and applicable law.
- Participated in training sessions related to new policies or procedures.
- Conducted witness interviews to assist claim information gathering process.
- Completed required investigations on referred files within established timeframes.
- Gathered information from various third parties to determine claim acceptability.
Operations Specialist
Travelers Insurance
Melville, New York
06.2019 - 02.2021
- Generated operational reports for claim professionals and managers by gathering and reviewing daily, monthly, and quarterly activity for all lines of business.
- Assisted with claim center, FSA.
- Served as a customer service representative for the claim department, promptly and professionally addressing external and internal customer questions and concerns.
- Generated reports of findings to help management with making key decisions.
- Performed administrative duties and prepared operational procedures to support all lines of business.
- Ensured proper handling of financial transactions. Processed and issued claim payments, including outside vendor invoices, attorney expenses, and medical processing fees.
- Gathered, organized, and input information into the Claim Platform.
Education
Bachelor of Arts - Criminal Justice
Wayne State University
Detroit, MI06-2011
Associate of Arts -
Centennial College
Toronto, ON06-2006
Skills
- Policy Interpretation
- Claims Investigation
- Technical knowledge
- Damage Assessment
- Insurance fraud expertise
- Highly motivated
- Claims Processing
- Report Writing
- Operational Efficiency
Timeline
Auto Physical Damage Adjuster
Travelers Insurance
02.2021 - Current
Operations Specialist
Travelers Insurance
06.2019 - 02.2021
Bachelor of Arts - Criminal Justice
Wayne State University
Associate of Arts -
Centennial College
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