Summary
Overview
Work History
Education
Skills
Timeline
Generic

Huda Abduljalil

East Meadow,NY

Summary

Skilled insurance professional ready to handle complex claims with precision and efficiency. Proven track record in thorough investigation, accurate assessment, and effective negotiation. Strong collaborator focused on team success and adaptable to changing environments. Expertise in customer communication, claims processing, and conflict resolution.

Overview

6
6
years of professional experience

Work History

Auto Physical Damage Adjuster

Travelers Insurance
02.2021 - Current
  • Assessed claim validity through thorough examination of documentation, including police reports, estimates, and photographic evidence.
  • Reviewed and analyzed auto damage claims, ensuring compliance with policy conditions, provisions, exclusions, and endorsements in assigned jurisdictions.
  • Provided exceptional customer service, maintaining satisfaction among clients through empathetic communication and conflict resolution.
  • Maintained detailed records of all claim activities in a timely manner.
  • Provided coverage opinions based on analysis of facts, law, policy language and endorsements.
  • Reviewed property damage estimates for accuracy and completeness.
  • Established reserves for each claim based on analysis of the facts and applicable law.
  • Participated in training sessions related to new policies or procedures.
  • Conducted witness interviews to assist claim information gathering process.
  • Completed required investigations on referred files within established timeframes.
  • Gathered information from various third parties to determine claim acceptability.
  • Capable of thriving in a high-volume, fast-paced setting while effectively managing multiple priorities.

Operations Specialist

Travelers Insurance
06.2019 - 02.2021
  • Generated operational reports for claim professionals and managers by gathering and reviewing daily, monthly, and quarterly activity for all lines of business.
  • Assisted with claim center, FSA.
  • Served as a customer service representative for the claim department, promptly and professionally addressing external and internal customer questions and concerns.
  • Generated reports of findings to help management with making key decisions.
  • Performed administrative duties and prepared operational procedures to support all lines of business.
  • Ensured proper handling of financial transactions. Processed and issued claim payments, including outside vendor invoices, attorney expenses, and medical processing fees.
  • Gathered, organized, and input information into the Claim Platform.

Education

Bachelor of Arts - Criminal Justice

Wayne State University
Detroit, MI
06-2011

Associate of Arts -

Centennial College
06-2006

Skills

  • Policy Interpretation
  • Claims analysis
  • In-depth technical understanding
  • Damage Assessment
  • Fraud detection in insurance
  • Goal-oriented individual
  • Claims management
  • Clear and concise report drafting
  • Operational Efficiency

Timeline

Auto Physical Damage Adjuster

Travelers Insurance
02.2021 - Current

Operations Specialist

Travelers Insurance
06.2019 - 02.2021

Associate of Arts -

Centennial College

Bachelor of Arts - Criminal Justice

Wayne State University

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