Kathleen Krinke
Rock Tavern,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Substitute Teacher, K-12
Washingtonville Central School District
Washingtonville, NY
04.2026 - Current
- Implemented diverse teaching strategies to accommodate varying learning styles in K-12 classrooms.
- Managed classroom behavior effectively, fostering a positive learning environment for students.
- Collaborated with full-time teachers to develop lesson plans and instructional materials.
- Adapted instructional approaches based on student needs and curriculum changes.
Insurance Customer Service Representative
State Farm
Walden, NY
08.2025 - 04.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Disney Vacation Club Associate
Disney Vacation Club
Orlando, FL
07.2024 - 08.2025
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Discussed ownership program with guests to prospect new clientele.
Lead Cast Member
Walt Disney World Resort
Orlando, FL
02.2019 - 08.2025
- Delivered exceptional guest service, enhancing overall visitor experience and satisfaction.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored new cast members on operational procedures and customer service excellence.
Vacation Planning Coordinator
Walt Disney World Resort
Orlando, FL
08.2023 - 07.2024
- Guided employees in handling difficult or complex problems.
- Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
Trainer/ Assignor/ Seater
Walt Disney World Resort
Orlando, FL
07.2022 - 08.2023
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Parking Attendant
Walt Disney World Resort
Orlando, FL
09.2021 - 07.2022
- Directed traffic flow within the lot as needed to maintain safety and orderliness.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL05-2025
Associate of Science - Human Resource Management
Herkimer College
Herkimer, NY05-2021
Associate of Science - Early Childhood Special Education
SUNY Orange
Middletown, NY12-2018
Skills
- Adaptable
- Relationship building and management
- Verbal and written communication
- Critical thinking
- Organization
- Office administration
- Schedule management
Timeline
Substitute Teacher, K-12
Washingtonville Central School District
04.2026 - Current
Insurance Customer Service Representative
State Farm
08.2025 - 04.2026
Disney Vacation Club Associate
Disney Vacation Club
07.2024 - 08.2025
Vacation Planning Coordinator
Walt Disney World Resort
08.2023 - 07.2024
Trainer/ Assignor/ Seater
Walt Disney World Resort
07.2022 - 08.2023
Parking Attendant
Walt Disney World Resort
09.2021 - 07.2022
Lead Cast Member
Walt Disney World Resort
02.2019 - 08.2025
Associate of Science - Human Resource Management
Herkimer College
Associate of Science - Early Childhood Special Education
SUNY Orange
Bachelor of Science - Hospitality Management
University of Central Florida