Kathleen Latham
JUNCTION,TX
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
24
24
years of professional experience
Work History
Customer Service Cashier
Pilot Flying J Travel Center
04.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Maintenance Crew Member
Texas Tech University
05.2019 - 04.2024
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
CNA
Kimble Hospital
04.2011 - 05.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Department Manager
Walmart
02.2001 - 01.2007
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Medical Assistant - Medical Assisting
Vestia College
Amarillo, TX05.2009
Timeline
Customer Service Cashier
Pilot Flying J Travel Center
04.2024 - Current
Maintenance Crew Member
Texas Tech University
05.2019 - 04.2024
CNA
Kimble Hospital
04.2011 - 05.2019
Department Manager
Walmart
02.2001 - 01.2007
Medical Assistant - Medical Assisting
Vestia College
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