Kathleen L. Nielsen

• Experienced professional adept at thriving in high-pressure settings, specializing in organizational efficiency and appointment scheduling. Committed to ethical practices and exceptional customer service, fostering trust and reliability. Strong communication skills facilitate effective interactions with clients, suppliers, and colleagues.
• Expertise in Office Skills and Technology, with advanced proficiency in Microsoft Word 10, ensuring efficient workflow and document processing.
• Windows 7 document organization & data entry transcription
• Experienced in telephone reception and proficient in word processing, achieving a typing speed of 45 WPM. Expertise in Microsoft PowerPoint for developing impactful presentations. Capable of handling diverse administrative tasks with attention to detail. Proven track record of effective communication and multitasking.
• Skilled in overseeing mailings and inventory control, with a track record of optimizing supply chain processes. Expertise in conducting staff training programs that elevate team capabilities and drive operational success. Proven success in implementing strategies that enhance workflow efficiency and reduce errors. Committed to achieving high standards in service delivery and operational excellence.

• Administrative Support
• Supported functions for president of large online garment company.
• Online orders, telephone orders, and creating labels for mailings. Customer Service and Reception
• Greeted customers responded with prompt assistance and provided information about our organizations merchandise and services.
• Processed new credit card, updating customers information, and finalized sale at computer terminal.

Administrative Assistant course