Kathleen Lopes

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
• Provided exceptional customer service when addressing patient inquiries or concerns via phone calls, text or email correspondence
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
• Handled front office duties on a daily basis, phones, treatment plans, insurance, payments, scheduling, posting services
• Facilitated staff meetings to ensure effective communication and team cohesion
• Assisted in the recruitment process, conducting interviews and onboarding new employees
• Served as a the communicator between doctors and staff members, facilitating communication to address concerns or issues promptly
• Supported back office and hygiene departments to accomplish goals
• Over saw facility maintenance, and the expansion for Special Smiles Facility
• Handled all coordinating with IT department to ensure technology ran smoothly and data security
• Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions

• Assisted chairside for 1.5 years, ensuring efficient dental procedures and patient comfort.
• Performed all back office and chairside duties
• Promoted to Office Manager in February 2022
• Performed all front office and office manager duties
• Dr. Bodensteiner retired and sold the practice to Dr, Navarro

We moved back to Tulare May 2013

We had moved to Dinuba for my husband's family dairy business. We moved back to Tulare May 2013

Dr. Jones retired and sold practice to Dr. Marinescu. Shortly after we moved to Dinuba.

Dr. Jones retired and sold the practice to Dr. Marinescu