Kathleen Luttrell
Katy,TX
Summary
Dynamic bartender and manager with a proven track record at Dog Haus Biergarten, excelling in customer service and team leadership. Expert in beverage preparation and cash handling, I consistently enhanced guest satisfaction and increased revenue through innovative promotions. Known for strong multitasking abilities and fostering positive relationships with patrons and staff alike.
Overview
2027
2027
years of professional experience
Work History
Bartender/Manager
Dog Haus Biergarten
06.2025 - Current
- Supervised daily bar operations, ensuring high service standards and efficient workflow.
- Trained and mentored new bartenders on beverage preparation and customer service techniques.
- Managed inventory levels, placing orders to maintain adequate stock of beverages and supplies.
- Resolved customer issues promptly, fostering a positive dining experience and encouraging repeat visits.
- Delivered exceptional customer service by anticipating guest needs and consistently exceeding expectations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Bartender/Manager
Ramble Creek and Grill
09.2021 - 06.2025
- Developed cocktail recipes aligned with brand offerings, enhancing menu variety and customer satisfaction.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Bar Louie
04.2019 - 08.2021
- Delivered exceptional customer service in high-volume dining environment.
- Managed cash handling and point-of-sale transactions accurately.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server/Bartender/Manager
Clancy’s Irish Pub
2016 - 2018
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Resolved customer complaints promptly, improving overall dining experience and loyalty.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities under pressure.
- Processed payments efficiently, ensuring accurate transactions and handling cash responsibly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Sharpstown High School
Houston, TX2004
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Payment processing
- Handling difficult customers
- Cash register operation
- Hospitality service expertise
- Beverage preparation
- Food running
- Team leadership
- Time management
- Decision-making
Timeline
Bartender/Manager
Dog Haus Biergarten
06.2025 - Current
Bartender/Manager
Ramble Creek and Grill
09.2021 - 06.2025
Server
Bar Louie
04.2019 - 08.2021
Server/Bartender/Manager
Clancy’s Irish Pub
2016 - 2018
High School Diploma -
Sharpstown High School