Kathleen Malmstrom
Manchester,NJ
Summary
Results-oriented Custom Framing Manager with expertise in coordinating frame production and leading teams to enhance customer satisfaction. Demonstrates strong leadership, creative design solutions, and in-depth knowledge of framing techniques. Proven track record of streamlining operations while delivering high-quality custom frames.
Overview
30
30
years of professional experience
Work History
Custom Framing Manager
Michaels
Freehold, NJ
10.2018 - Current
- Managed custom framing department operations and workflow efficiency.
- Trained staff on framing techniques and customer service skills.
- Assisted customers in selecting materials and frame styles for projects.
- Collaborated with design team to create custom framing solutions.
- Oversaw inventory management for framing supplies and tools.
- Resolved customer inquiries and complaints regarding framing orders.
- Developed promotional displays to highlight framing products and services.
- Ensured compliance with safety standards in the framing area.
- Maintained records of sales transactions for accounting purposes.
Sales Manager Vacation Wholesale Club
Sundance Vacations
Hackensack, NJ
11.1996 - 02.2003
- Managed sales team to enhance performance and achieve targets.
- Implemented sales strategies that aligned with company goals and objectives.
- Developed training programs for new sales representatives.
- Fostered relationships with clients to improve customer satisfaction and loyalty.
- Coordinated marketing campaigns to drive customer engagement and interest.
Education
West Milford Township High School
West Milford, NJSkills
- Custom framing
- Inventory management
- Sales strategy
- Design collaboration
- Customer service training
- Workflow efficiency
- Project management
- Custom framing techniques
- Customer relationship management
- Sales transactions
- Promotional displays
- Team leadership
- Staff training
- Complaint resolution
- Attention to detail
- Effective communication
- Problem solving
- Workflow optimization
- Safety compliance
- Deadline management
- Task delegation
- Sales proficiency
- Technical skills
- Industry trends
- Hand tools proficiency
- Power tools operation
- Artistic eye
- Glass cutting
- Preservation knowledge
- Salesmanship
- Mounting techniques
- Cost control
- Process improvement
Timeline
Custom Framing Manager
Michaels
10.2018 - Current
Sales Manager Vacation Wholesale Club
Sundance Vacations
11.1996 - 02.2003
West Milford Township High School