AMY ORGISH
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Custom Framing Manager
Michaels Craft Store
11.2022 - Current
- Process orders from start to finish within agreed upon time constraints
- Communicate regular updates on project status to customers
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Ensure shop is continually well stocked with supplies and necessities
- Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
Home Department Manager
Cost Plus World Market, Inc
12.2016 - 08.2018
- Oversaw all functions of the department while maintaining best practices and procedures to ensure operational enhancement and efficient workflow
- Utilized excellent interpersonal communication skills to provide customers with pleasant experience while building loyal client base
- Handled department logistics such as tracking customer orders through meticulous organizational methods
- Defined clear targets and objectives and communicated to other team members
- Performed closing duties and monitored shift changes to uphold successful operations strategies and maximize business success
Custom Framing Associate
Michaels Craft Store
10.2014 - 11.2015
- Assisted customers to find appropriate framing solutions for their artwork, in alignment with creative preferences and budgetary constraints
- Greeted customers, answered questions about products and services, helped locate merchandise, and promoted key items
- Utilized proprietary software to show design renders to customers
- Managed time efficiently in order to complete all tasks within deadlines
- Strengthened communication skills through regular interactions with others
Education
Bachelor of Science - Mechanical Engineering
The University of Texas At Dallas
Richardson, TX08.2016
Skills
- Customer Service
- Work Planning and Prioritization
- Training and Development
- Schedule Management
- Computer Skills
- MS Office
Timeline
Custom Framing Manager
Michaels Craft Store
11.2022 - Current
Home Department Manager
Cost Plus World Market, Inc
12.2016 - 08.2018
Custom Framing Associate
Michaels Craft Store
10.2014 - 11.2015
Bachelor of Science - Mechanical Engineering
The University of Texas At Dallas