Jessica Wagner
Albany
Summary
Detail-oriented professional with a strong background in custom framing and customer service. Proven ability to enhance customer satisfaction through effective problem-solving and communication.
Results-driven leader with a versatile background in customer experience and operational management. Recognized for building lasting client relationships and implementing process improvements that boost efficiency and profitability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Custom Framing Manager
Michael's Arts & Crafts Store
Albany, GA
06.2025 - Current
- Managed custom framing operations, ensuring quality standards and customer satisfaction.
- Trained staff on framing techniques and equipment usage to enhance productivity.
- Developed efficient workflows for order processing and project completion.
- Oversaw inventory management, maintaining optimal stock levels for framing materials.
- Implemented process improvements to reduce turnaround times for custom orders.
- Assisted customers with design choices, providing expert advice on framing options.
- Resolved customer inquiries and issues related to custom framing services effectively.
- Maintained a clean and organized work environment to promote safety and efficiency.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing personalized framing solutions and exceptional service.
- Trained new employees on custom framing techniques, ensuring quality workmanship and consistency.
- Oversaw budget management for the custom framing department, ensuring profitability while maintaining high-quality standards.
- Improved overall workflow efficiency by implementing organizational systems for tools and supplies.
- Conducted regular performance reviews with staff members identifying areas for growth or improvement.
- Streamlined custom framing processes for improved efficiency and productivity.
- Built long-lasting partnerships with vendors, negotiating favorable pricing on materials and supplies.
- Provided expert consultations for clients, guiding them through the selection process based on their needs and preferences.
- Ensured compliance with safety regulations in all aspects of custom frame production.
- Developed creative marketing strategies to increase brand awareness within the local community.
- Collaborated with team members to ensure seamless workflow and timely completion of projects.
- Supervised daily operations of the custom framing department, delegating tasks efficiently among team members.
- Implemented innovative display techniques, showcasing a variety of framing options to customers.
- Maintained inventory levels of materials, reducing waste and optimizing cost management.
- Increased store revenue by effectively managing custom framing orders and meeting deadlines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Owner
Jess's Junk
Albany, GA
01.2020 - Current
- Managed daily operations, ensuring efficient inventory turnover and customer satisfaction.
- Developed pricing strategies to optimize revenue while remaining competitive in local market.
- Oversaw marketing campaigns, increasing brand awareness through social media engagement.
- Streamlined waste management processes to improve operational efficiency and reduce costs.
- Implemented customer feedback systems to enhance service delivery and product offerings.
- Negotiated with suppliers for better terms, improving profit margins on purchased goods.
- Analyzed sales trends to inform strategic decisions and drive business growth initiatives.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Expanded business into new markets, cond
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
Cashier
Spirit Halloween LLC
Albany, GA
10.2025 - 11.2025
- Collaborated with team members to ensure smooth store operations.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
Owner's Assistant
All About You Flooring
Albany, GA
02.2023 - 07.2025
- Coordinated scheduling and logistics for flooring installation projects.
- Assisted in managing customer inquiries and service requests efficiently.
- Developed and maintained organized filing systems for project documentation.
- Supported marketing efforts by creating promotional materials and social media content.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled sensitive information with discretion, maintaining confidentiality at all times while managing client records securely.
- Managed appointment scheduling, ensuring timely consultations with clients and optimal use of owner''s time.
- Assisted in budget preparation, monitoring expenses to ensure adherence to financial goals set by the owner.
- Prepared comprehensive financial reports, assisting the owner in making informed business decisions.
- Conducted market research to identify potential clients, resulting in an expanded customer base.
- Negotiated contracts with vendors, securing favorable terms that benefited company finances.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
Customer Experience Manager
Micheals Craft Store
Albany, GA
12.2024 - 06.2025
- Developed and implemented customer feedback processes to enhance service quality.
- Trained staff on best practices for customer engagement and satisfaction metrics.
- Analyzed customer data to identify trends and improve service delivery.
- Facilitated workshops to boost team collaboration and service efficiency.
- Coordinated with marketing teams to launch customer outreach programs effectively.
- Mentored new employees on company values and customer experience standards.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Increased employee retention through effective training and mentorship programs.
- Established cross-functional teams for improved communication between departments and better customer experiences.
- Reduced response time to customer inquiries by optimizing support channels.
- Improved customer engagement with personalized communication strategies across multiple platforms.
- Analyzed customer feedback data to identify trends and areas for improvement.
- Elevated customer satisfaction scores by implementing customer feedback loop that addressed concerns promptly.
- Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.
- Developed and delivered comprehensive training programs for new hires, ensuring consistent customer service experience.
- Partnered with IT to enhance website usability, making it easier for customers to find information and request support.
- Initiated loyalty program that increased repeat business by rewarding frequent customers.
- Created and managed social media campaigns to increase brand engagement.
Cashier
Michaels Arts and Crafts
Albany, GA
09.2024 - 01.2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product selection and inquiries.
- Maintained organized cash register area to enhance workflow.
- Implemented promotional displays to boost merchandise visibility.
- Managed inventory levels, restocking shelves as needed.
- Resolved customer complaints promptly to ensure satisfaction.
- Conducted daily cash reconciliations for accuracy and accountability.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Manager
Baltic Creations
Albany, GA
12.2021 - 11.2023
- Led cross-functional teams to enhance project execution and ensure timely delivery of client projects.
- Developed and implemented strategic initiatives that improved operational efficiency across multiple departments.
- Oversaw budget management, ensuring resource allocation aligned with business objectives and financial goals.
- Cultivated relationships with key stakeholders to drive collaboration and align project outcomes with company vision.
- Analyzed market trends to inform decision-making and adjust strategies for competitive advantage.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Liaised effectively between staff members and the owner, facilitating clear communication channels across the organization.
- Optimized document management processes by digitizing physical records into secure storage platforms.
- Facilitated successful project completion by providing administrative support and coordinating resources as necessary.
- Organized company events and conferences, fostering positive relationships with clients and partners alike.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Coordinated travel arrangements for the owner, reducing time spent on logistics and increasing productivity.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Created and managed office systems to efficiently deal with documentation.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Volunteered to help with special projects of varying degrees of complexity.
- Developed and maintained organized filing systems for project documentation.
- Supported marketing efforts by creating promotional materials and social media content.
- Collaborated with vendors to source materials and negotiate pricing effectively.
- Conducted quality checks on installations, ensuring adherence to company standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled sensitive information with discretion, maintaining confidentiality at all times while managing client records securely.
- Managed appointment scheduling, ensuring timely consultations with clients and optimal use of owner''s time.
- Assisted in budget preparation, monitoring expenses to ensure adherence to financial goals set by the owner.
- Streamlined office operations by implementing efficient filing systems and organizational processes.
- Assisted in the development of marketing strategies for increased brand visibility and sales growth.
- Maintained an up-to-date knowledge of industry trends, enabling informed recommendations on products or services best suited to client needs.
- Improved communication between departments through effective collaboration and regular meetings.
- Prepared comprehensive financial reports, assisting the owner in making informed business decisions.
- Conducted market research to identify potential clients, resulting in an expanded customer base.
- Contributed to revenue growth by identifying upselling opportunities during client interactions.
- Negotiated contracts with vendors, securing favorable terms that benefited company finances.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
Education
High School Diploma -
Albany Technical College
Albany, GASkills
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Decision-making
- Flexibility and adaptability
- Relationship building
- Task prioritization
- Conflict resolution
- Client interaction
- Workload management
- Basic mathematics
- Editing and proofreading
- Record keeping
- Product and service sales
- Inventory management
- Online research
- Administrative tasks
- Event planning
- Calendar management
- Project Support
- Mail distribution
- Operations support
- Record preparation
- Travel arrangements
- Mail sorting and distribution
- Customer service
- Honest and dependable
- Reliable and responsible
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Multitasking Abilities
- Active listening
- Critical thinking
- Excellent communication
- Detail-oriented
- Adaptability and flexibility
- Problem resolution
- Executive schedule management
- Strong problem solver
- Team coordination
- Team building
- Effective communication
- Team leadership
- Organizational skills
- Reliability
- Teamwork and collaboration
- Teamwork
- Positive and professional
- Office oversight
- Artistic eye
- Frame assembly
- Glass cutting
- Safe work practices
- Self motivation
- Analytical thinking
- Hiring and training
- Employee training
- Recruitment and hiring
- Training and development
- Goal setting
- Team development
- Good judgment
- Staff management
- Employee coaching and mentoring
- Sales strategy
- Staff training
- Problem-solving aptitude
Certification
- Certified Customer Service Experience Manager
Timeline
Cashier
Spirit Halloween LLC
10.2025 - 11.2025
Custom Framing Manager
Michael's Arts & Crafts Store
06.2025 - Current
Customer Experience Manager
Micheals Craft Store
12.2024 - 06.2025
Cashier
Michaels Arts and Crafts
09.2024 - 01.2025
Owner's Assistant
All About You Flooring
02.2023 - 07.2025
Manager
Baltic Creations
12.2021 - 11.2023
Owner
Jess's Junk
01.2020 - Current
High School Diploma -
Albany Technical College