JULIA TEJADA
Palmdale,CA
Summary
Business Management graduate with experience in operations, financial reconciliation, and back-office support in high-volume environments. Proven ability to process transactions accurately, resolve discrepancies, and maintain compliance with established procedures. Strong analytical, organizational, and problem-solving skills with a focus on efficiency, accuracy, and cross-functional collaboration.
Overview
5
5
years of professional experience
Work History
Custom Framing Manager
Michaels
Palmdale, California
06.2025 - Current
- Oversee daily department operations, ensuring adherence to company procedures, internal controls, and operational standards
- Monitor and prioritize workflow to ensure timely and accurate completion of orders in a high-volume environment
- Investigate and resolve order discrepancies and customer issues, ensuring accurate and timely resolution
- Serve as Manager on Duty, supporting store-wide operations and cross-functional coordination
- Maintain detailed tracking of orders, production timelines, and performance metrics
- Drive sales performance by achieving personal KPIs and coaching team members to consistently meet or exceed performance goals
Office Support Specialist
Michaels
Palmdale, California
10.2021 - 06.2025
- Processed daily financial transactions including cash handling, reconciliations, and bank deposits with a high level of accuracy
- Conducted audits and investigated discrepancies to ensure financial accuracy and compliance with company procedures
- Maintained and analyzed operational reports, including inventory, shrink, and performance data
- Supported payroll processing through time edits and data verification
- Managed documentation, filing systems, and reporting to ensure accurate recordkeeping and audit readiness
- Collaborated with multiple departments to support operational efficiency and issue resolution
Education
Bachelor of Science - Business Management
California State University, Northridge
06.2024
Skills
- Operations & Customer Support: Delivered high-quality service while managing transactional and operational responsibilities in a fast-paced environment
- Transaction Processing & Reconciliation: Handled cash, bank deposits, and daily balancing with strong accuracy and attention to detail
- Discrepancy Resolution & Problem Solving: Investigated and resolved operational and financial inconsistencies to maintain accuracy
- Reporting & Data Accuracy: Maintained and analyzed reports to support operations and ensure data integrity
- Workflow Optimization & Efficiency: Prioritized workload and improved processes to ensure timely, high-quality outcomes
- Collaboration & Leadership: Trained team members and partnered cross-functionally to support business operations
Timeline
Custom Framing Manager
Michaels
06.2025 - Current
Office Support Specialist
Michaels
10.2021 - 06.2025
Bachelor of Science - Business Management
California State University, Northridge