Kathleen Mattern
BNY
Pittsburgh,PA
25
years of professional experience
Detail-oriented Sanctions Compliance Specialist with 5+ years of experience in financial regulations and strong time management skills. Adept at investigating high-volume transaction alerts and conducting deep-dive due diligence to ensure strict adherence to OFAC regulations. Skilled at utilizing advanced screening tools to minimize compliance risk and protect corporate assets.
Work History
Sanctions Specialist
5 Years 1 Month- Enhanced strategic decision-making through effective financial data analysis.
- Achieved improved workflow efficiency through successful collaboration across teams.
- Delivered comprehensive training sessions for new hires globally on best practices and system usage.
- Identified process inefficiencies and proposed enhancements that optimized performance outcomes.
- Realized higher customer satisfaction by implementing proactive communication strategies.
- Maintained adherence to company policies and procedures, resulting in high-quality work delivery.
- Increased customer satisfaction rates by applying proactive problem-solving strategies and streamlining complaint resolution processes.
- Achieved elevated customer satisfaction through prompt and accurate issue resolution.
- Delivered a proven track record in investigating high volumes of OFAC alerts and refining screening workflows to mitigate false positives.
Owner/Manager
14 Years 6 Months- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Developed and implemented menu items based on customer feedback and market trends.
- Oversaw staff training programs to enhance service quality and operational efficiency.
- Streamlined inventory management processes, reducing waste and optimizing supply orders.
- Cultivated vendor relationships to secure competitive pricing and high-quality ingredients.
- Analyzed sales data to drive marketing strategies and improve profitability margins.
- Established health and safety protocols, ensuring compliance with local regulations and standards.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Assisted in recruiting, hiring and training of team members.
Teller Manager
4 Years 10 Months- Enhanced strategic decision-making through effective financial data analysis.
- Achieved improved workflow efficiency through successful collaboration across teams.
- Delivered comprehensive training sessions for new hires globally on best practices and system usage.
- Identified process inefficiencies and proposed enhancements that optimized performance outcomes.
- Realized higher customer satisfaction by implementing proactive communication strategies.
- Maintained adherence to company policies and procedures, resulting in high-quality work delivery.
- Increased customer satisfaction rates by applying proactive problem-solving strategies and streamlining complaint resolution processes.
- Achieved elevated customer satisfaction through prompt and accurate issue resolution.
- Delivered a proven track record in investigating high volumes of OFAC alerts and refining screening workflows to mitigate false positives.
Education
- Business Management
Skills
Customer relations
Expert problem solving
Analytical thinking
Quality assurance
Coaching and mentoring
Self motivation
Time management
Problem-solving
Multitasking
Attention to detail
Timeline
Sanctions Specialist
BNY
07.2021 - CurrentRead More
Owner/Manager
North Shore Deli
08.2006 - 02.2021Read More
Teller Manager
Citizens Bank
07.2001 - 05.2006Read More
Saint Vincent College
from Business Management
Read More