Kathleen May
16027 Diana LN
Summary
Dynamic Event Ambassador with a detail-oriented mindset and exceptional communication skills, successfully enhanced guest experiences at Great Wolf Lodge. Proven track record in sales, promoting event packages for over 50 guests, while collaborating effectively with teams to ensure seamless event execution and high satisfaction levels. Motivated by achieving goals and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Event Ambassador
Great Wolf Lodge
05.2023 - 11.2024
- Facilitated guest engagement through interactive activities and entertainment events.
- Coordinated event logistics, ensuring seamless execution of daily programs.
- Collaborated with team members to enhance guest experience and satisfaction levels.
- Assisted in developing promotional materials for various events and activities.
- Sold products and packages to enhance guest experiences.
Bay Host/Server
Top Golf
07.2017 - 07.2020
- Assisted guests with seating and reservations, ensuring a welcoming atmosphere.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to coordinate timely food and beverage service.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Reassured guest with the best purchases fit for them.
- Sold event packages for over 50 guests.
Server
Texas Roadhouse
03.2018 - 04.2018
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to communicate orders and dietary restrictions effectively.
- Trained new servers on menu items, service standards, and restaurant protocols.
Education
High School Diploma -
Clear Lake High School
Webster, TX04.2019
Skills
- Detail-oriented mindset
- Effective networking
- Exceptional communication
- Goal-oriented focus
- Motivated by sales and commission
Timeline
Event Ambassador
Great Wolf Lodge
05.2023 - 11.2024
Server
Texas Roadhouse
03.2018 - 04.2018
Bay Host/Server
Top Golf
07.2017 - 07.2020
High School Diploma -
Clear Lake High School