Kathleen McCaul
Maspeth
Summary
Detail-oriented bartender with over 10 years of experience in fast-paced environments. Skilled in managing bar inventory, maintaining sanitation standards, and ensuring customer satisfaction. Committed to delivering top-notch service and creating memorable experiences.
Overview
28
28
years of professional experience
Work History
Bartender
Hurleys Saloon
New York
08.2012 - Current
- Prepared and served a wide variety of alcoholic beverages to customers.
- Managed bar inventory, ensuring availability of popular items and supplies.
- Created unique cocktails based on customer preferences and seasonal ingredients.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Provided exceptional customer service, engaging with patrons to enhance their experience.
- Trained new staff on bar procedures, drink recipes, and customer interaction techniques.
- Handled cash transactions accurately and processed payments efficiently.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in setting up the bar for service shift.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
Bartender
McAnns
New York
06.2005 - 06.2012
- Prepared and served a wide variety of alcoholic beverages to customers.
- Managed bar inventory, ensuring availability of popular items and supplies.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Provided exceptional customer service, engaging with patrons to enhance their experience.
- Collaborated with kitchen staff to coordinate food and drink orders seamlessly.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Stocked ice bins and coolers as needed throughout shift.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Arranged bottles and glasses behind bar to make attractive displays.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
waitress
Finnegans Wake
New York
05.2002 - 05.2005
- Provided excellent customer service in fast-paced dining environment.
- Took orders and communicated special requests to kitchen staff.
- Maintained cleanliness and organization of dining area and tables.
- Assisted with training new staff on service standards and procedures.
- Handled customer complaints professionally to ensure satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared checks accurately and processed payments promptly.
Insurance Clerk
E.P.J Morgan Insurance Brokers
Newry
09.1997 - 03.2002
- Processed insurance claims with accuracy and attention to detail.
- Managed customer inquiries regarding policy information and claim status.
- Assisted in maintaining and updating client records within the database system.
- Collaborated with underwriters to gather required documentation for claims.
- Communicated policy changes effectively to clients and internal teams.
- Ensured compliance with regulatory standards in all insurance transactions.
- Collaborated with fellow team members to manage large volume of claims.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Assisted new policyholders with processing claims.
- Precisely calculated refunds, premiums, and adjustments.
- Managed daily operations of the office including filing paperwork and maintaining supplies inventory.
- Handled requests for policy adjustments, cancellations or reinstatements.
- Answered incoming calls regarding billing questions or policy updates.
- Assisted customers with inquiries related to their coverage options and benefits.
- Monitored industry trends and developments in order to provide updated advice to customers.
- Reviewed insurance policies to ensure compliance with state regulations.
- Calculated and processed premium payments from customers.
- Prepared letters, memos and emails as needed to communicate with customers.
- Advised clients on any changes that may affect their existing insurance policies.
- Processed and tracked new policy applications, renewals and cancellations.
- Prepared documents for submission to underwriting department for approval of changes to policies.
- Verified accuracy of data entered into the computer system.
- Maintained records of all transactions and correspondence with clients.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
Education
High School Diploma -
St.Pauls
Northern Ireland06-1997
Skills
- Beverage preparation
- Inventory management
- Cocktail creation
- Sanitation practices
- Cash handling
- Customer relationship management
- Effective communication
- Time management
- Multitasking
- Handling difficult customers
- Recipe and menu memorization
- Maintaining a clean bar
- Insurance claims processing
- Policy compliance
- Documentation accuracy
- Payment collection
- Data entry efficiency
- Attention to detail
- Team collaboration
- Office administration
- Document review
- Premium calculation
- Sales support
- Adaptability and flexibility
- New policies processing
- Verbal and written communication
- Written communication
- Organizing and prioritizing work
- Case management
- Policy review
- Insurance claim forms review
Timeline
Bartender
Hurleys Saloon
08.2012 - Current
Bartender
McAnns
06.2005 - 06.2012
waitress
Finnegans Wake
05.2002 - 05.2005
Insurance Clerk
E.P.J Morgan Insurance Brokers
09.1997 - 03.2002
High School Diploma -
St.Pauls