KATHLEEN MCCLAFFERTY
Broadlands,VA
Summary
Driven and detail-oriented practice manager passionate about facilitating excellent patient care, offering several years of experience in a fast-paced environment. Skilled in optimizing operations, revenue-cycle coordination, insurance processing, patient financial communication, referral relationship management, and clinical workflow.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Practice Manager
Private Periodontal Practice
Herndon, VA
06.2020 - Current
- Oversee daily business and clinical operations, coordinating front- and back-office workflows to support efficient service delivery and a consistent patient experience.
- Manage insurance and revenue-cycle workflows, including eligibility and benefit review, claim submission, predeterminations, denial follow-up, and appeals.
- Present treatment plans, explain financial responsibilities, and coordinate next steps to support informed decisions, case acceptance, and continuity of care.
- Established and developed the practice’s All-on-X full-arch program, achieving a 90% case acceptance rate while coordinating cases among patients, providers, and dental laboratories then providing chairside assistance to ensure efficient clinical workflows.
- Developed and integrated standardized templates for clinical charting and insurance narratives, streamlining documentation and improving communication.
- Maintained referral relationships with general dentists through timely communication and professional outreach, ensuring a steady flow of patient referrals.
- Led team meetings and implemented workflow improvements that enhanced productivity, patient satisfaction, and communication among staff.
- Provided clinical support for periodontal and implant procedures, including soft-tissue grafting and dental implant surgery. Performed CBCT scans and dental radiographs.
- Maintained HIPAA, OSHA and regulatory compliance of staff members.
Treatment Coordinator
Private Periodontal Practice
Herndon, Virginia
12.2018 - 06.2020
- Coordinated patient check-ins and appointment scheduling to enhance clinic flow.
- Welcomed patients and managed calls with professional communication to ensure positive experience.
- Verified insurance details and updated patient records to streamline dental visit processes.
- Prepared patient charts, forms, and visit paperwork for clinical team.
- Cross-trained and certified in dental radiography and chairside assisting to support providers during procedures and maintain clinical workflow efficiency.
Administrative Assistant
Treehouse For Creative Kids
Ashburn
05.2017 - 12.2018
- Handled front office calls, emails, and visitor check-in to ensure smooth operations and positive interactions.
- Managed staff schedules and ensured coverage across all programs.
- Conducted center tours, facilitated student enrollment, processed payments, and coordinated class scheduling to enhance student experience.
- Maintained attendance records, incident reports, and program documentation.
- Created marketing materials, including newsletters and flyers, to promote upcoming events and engage the community.
Skills
- Practice Operations & Workflow Management
- Revenue Cycle
- Claims & Appeals
- Treatment Presentation & Case Acceptance
- Patient Financial Coordination
- Team Communication
- Inventory, Purchasing & Cost Awareness
- OSHA, HIPAA & Regulatory Compliance
- Dentrix, Microsoft Office & Excel
Certification
- National Phlebotomy Certification
- CPR Certification
- OSHA 30
- HIPAA Compliance
- Dental Radiation Safety
- Early childhood education certificates through the Child Care Education Institute and Virginia Department of Social Services, including child abuse recognition and reporting, autism awareness, child development, classroom management, positive guidance, health and safety, and STEM in early childhood education.
Timeline
Practice Manager
Private Periodontal Practice
06.2020 - Current
Treatment Coordinator
Private Periodontal Practice
12.2018 - 06.2020
Administrative Assistant
Treehouse For Creative Kids
05.2017 - 12.2018